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Manager, Data Services (US)

1 open positions


CluePoints is an innovative, fast-growing company and the premier provider of Risk-Based Monitoring and Data Quality Oversight solutions to clinical research organizations. Our products enable both risk planning and operational risk monitoring and utilize advanced statistical algorithms to determine the quality of clinical trial data both during and following study execution.

CluePoints is seeking outstanding candidates with strong data analytics aptitude and a passion for delivery excellence, to help drive customer success and broad adoption of the CluePoints solution.

As Manager, Clinical Data Analyst, you will join CluePoints’ Operations team and report to the Vice President, Data Services. 


Purpose and Goals

  • Play a key role in data analyst attraction, retention and motivation
  • Assist in developing individualized growth plans for the team
  • Work with extended Operations team to identify areas of strength and improvement
  • Assist the VP of Data Services in directing the team on the overall vision and plans
  • Focus on simplicity and develop the team’s critical thinking abilities
  • Drive standardization and simplification throughout the analyst team
  • Work with the HR group to deliver a people strategy that enables analysts to thrive in their role and to meet CluePoints’ values and objectives



  • Provide coaching and line management to data analysts as a direct line manager 
  • Support team with workload management and general support
  • Identify areas of growth for the team and communicate common areas to the VP of Data Services to develop plans for strengthening the team
  • Develop an optimal team culture focusing on the goals of the organization while developing the individuals 
  • Support the VP of Data Services in initiatives and strategy 
  • Implement guidance and best practices in conjunction with the vision of the VP of Data Services
  • Ensure the team is delivering successfully with high customer satisfaction level
  • Drive innovative behaviours and encourage analysts to add customer value through continuous improvement
  • Work with the team to assist individuals in setting goals 
  • Provide feedback in a motivational way to further leverage what is working well and develop plans to address any challenges 
  • Assist in recruitment of team including resume review and interviewing of candidates
  • Ensure good communication and knowledge sharing across the Analyst team(s)
  • A reasonable understanding of analyst day to day job 
  • Assist in resourcing and staffing of analysts on projects both externally with customers and internally with initiatives
  • Further develop skills needed within analyst positions such as customer communication and presentation, analytical development, programming skills and most importantly critical thinking 



  • 2 or more years of experience with a leadership role in Data Management or similar discipline 
  • Drive innovative behaviour and encourage analysts to add customer value through continuous improvements
  • 3+ years of experience in managing, coaching and team building
  • Demonstrated ability to lead the team by positive influence and motivation 
  • Experience working in a clinical research organization, with knowledge and understanding of the regulations and standards related to clinical trial conduct and clinical data management
  • College degree, preferably in a scientific or technical discipline
  • Some background in statistics and/or programming with respect to clinical data 
  • Hybrid position with at least 2-3 days per week in the office with the team


Skills Needed 

  • Ability to lead a team
  • Experience in coaching, influencing and building strong working relationships 
  • Ability to successfully resolve conflict / de-escalate issues and to coach team members on how to successfully de-escalate issues (internal and client)
  • Ability to establish professional credibility quickly with colleagues and to gain the confidence and trust of others through honesty, integrity, and authenticity
  • Open-minded and collaborative when looking for solutions
  • Capable of effectively delegating and monitoring and adjusting workload as necessary
  • Effective English communication skills, including verbal, written and presentation skills
  • Experience working in a team environment under time and resource constraints
  • A can-do attitude, flexible and adaptable to changing priorities in a fast-growing organization
  • Ability to both set goals for the team and ensure successful completion
  • Aptitude for data analytics and basic statistical concepts


What we offer 

  • Flexibility is part of our DNA !
  • If you choose to come to the office, you’ll discover a fun atmosphere with a kicker, PS4, arcade machine, nerf battles, and our newly added dartboard
  • If you feel like a change of scenery, we have recently added the option to work at co-working spaces throughout Belgium.
  • Many activities are organized during the year, such as soccer, team lunches, happy hours, LAN parties, and board games nights! We also have running groups, language lessons, and much more!
  • At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.
  • You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment.
  • You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!
  • Last but not least, we offer competitive salary and benefits.


How to Apply

Please simply click the button on this page!

1000 Continental Drive, Suite 240
King of Prussia PA 19406
United States
12/06/2024 14:13:27
About us

About us

We are a team of passionate people whose goal is to improve everyone's life through disruptive products. We build great products to solve your business problems.