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IT Support Engineer (EU)

Louvain-La-Neuve, Belgium

CluePoints is a fast-growing company and the premier provider of Risk-Based Monitoring and Data Quality Oversight solutions to Bio-Pharmaceutical and Medical Device organizations.  Our products utilize advanced statistical algorithms to determine the quality of clinical trial data both during and following study execution.  The value of CluePoints lies in its powerful and timely ability to identify anomalous data and site errors allowing highly efficient site monitoring and a significant reduction in overall regulatory submission risk.  CluePoints is seeking outstanding candidates with strong clinical data and analytics skills and a passion for delivery excellence, to help drive customer success and broad adoption of the CluePoints solution.

We are looking for a talented, diligent IT Support Engineer to maintain and administer our company's network, servers and computers systems. The IT Support Engineer's responsibilities include troubleshooting hardware, software, and networking issues, as well as ensuring that all computing operations run with optimal performance and security.

To be successful as an IT Support Engineer, you should have an excellent ability to solve problems using your in-depth understanding of information systems and computing solutions. The best IT Support Engineer will also be a team player, willing to handle all support requests with courtesy and professionalism.

You will directly report to the Chief Financial Officer.

What You Will Be Doing


  • Installing, configuring and maintaining the network, servers and computers, including hardware, system software, data storage, applications and VoIP telco

  • Sustaining network integrity, server deployment, and security (internal backups, access controls, VPN IPSEC connection, firewalls and intrusion detection systems…)

  • Diagnosing and resolving hardware, software, networking, and system issues and outages when they arise

  • Replacing and upgrading defective or outdated components when necessary

  • Monitoring system performance to ensure everything runs smoothly and securely

  • Researching and recommending new approaches to improve the networked computer and server system while anticipating prerequisites, consequences and side effects

  • Providing technical support when requested

  • Documenting IT infrastructure, assets, software implementation and any processes which employees need to follow in order to successfully work within our computing system

  • Set up employee accounts and IT requirements

  

What You Need for this Position

  •           Excellent knowledge of IT systems (Windows, Linux, Mac) and infrastructure (AD, Azure AD)

  • Knowledge of: Azure Active Directory, Office 365, Atlassian (Jira, Confluence)

  • Professional certification or completed training programs are a plus

  • Prior experience as a systems administrator, or in the IT department

  • Prior experience with networks, databases and patch management

  • Strong knowledge of security issues and ways to prevent them

  • Knowledge of the best practices, software and processes in the industry

  • Excellent problem-solving aptitude and analytical skill

  • Ability to prioritize a wide range of workloads with critical deadlines and manage an IT project from end to end

  • Able to evolve in a fast-moving environment and bring innovative thinking

  • High degree of accuracy and attention to detail

  • Knowledge of coding and computer languages to create scripts

 

Qualification Needed

  • Bachelor's degree in computer science, information technology or related fields, or equivalent relevant experience

  • Excellent English oral and written communication skills

  • Strong communication skills

  • Team player

Our Technologies

  • OS: Windows, MacOS and Linux

  • Infrastructure: Local with Vcenter and Cloud on Azure

  • Networking: Firewall, VPN, IPSEC, Switch, DNS, DHCP & Meraki WIFI installation, configuration and administration

  • Web technology: Apache or Nginx

  • DB technology: MySQL & MongoDB

  • Nextcloud administration

  • Docker

  • Git

  • Ansible & Inspec

  • Nagios (Monitoring tool)

  • Atlassian

  • Bash and Python (nice to have)