About the Role: 

Software engineer with a passion for observability, you will be a part of the software team, where you will focus on providing meaningful insights to monitor the reliability of our software products and hence to maintain their seamless usage to our end-users as we scale. You will be responsible for the overall design and implementation of our software observability solutions.

What You Will Do: 

• Meet with the internal stakeholders (Customer Succes team, Product management team, Operations team, Software engineering) to define the reliability requirements (Service Level Objectives/SLOs) and scale of our software products. 

• Design and build an observability toolset 

• Educate and lead efforts to improve observability among all the internal stakeholders 

• Implement best practices for metrics, logging and distributed tracing pillars of observability 

• Collect, aggregate, and visualise the metrics to provide actionable insight 

• Monitor key metrics and set alerts 

• Identify bottlenecks and improve software efficiency. 

• Report into one of our Engineering Managers to update on progress and roadblocks 

About you:

• Full-stack Engineer with at least 5+ years experience in software development

• Good experience in designing, maintaining, and optimising observability platforms (logging, metrics, telemetry and tracing) 

• Experience in Cloud native application development  

• Knowledge of Service Level Objectives/Indicators 

• Knowledge of observability methodologies (e.g., USE and RED) 

• Experience in one of the following tools: DataDog, Sentry, Grafana, Prometheus 

• Knowledge in data analysis (e.g., time series, data aggregation, etc.)

Benefits:

• Flexibility is part of our DNA and you’ll find at CluePoints you can work 100% from home or chose to come to the office any day

• If you choose to come to the office, you’ll discover a fun atmosphere with kicker, PS4, arcade machine, nerf battles, and our newly added dartboard

• If you feel like a change of scenery, we have recently added the option to work at co-working spaces throughout Belgium.

• Many activities are organized during the year, such as soccer, team lunches, happy hours, , LAN parties, board games nights! We also have running groups, languages lessons, and much more!

• You’ll be working within a squad organisation offering you ownership on projects, and utilize high quality equipment like powerful laptops with 64Gb of RAM, an i9, and a 2K screens

• At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.

• You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment.

• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!

• Last but not least, we offer competitive salary and benefits, company car, bonus potential, employee referral program.

What You Will Be Doing

• The Engineering Manager is first and foremost a team manager. You will have the respect of your teams because you are technical by training, because you know how to plan and deliver on time but also because you have that soft skill of understanding and caring about
people.

• You are a great team builder, an excellent recruiter, a great communicator, and a great issue resolver.

• You set the direction for an engineering department are in charge of the entire organization

• You hire and manage a strong and unified technology team. Develop, motivate and keep talent. Manage Third party technology providers.

• You are responsible for establishing together with the Lead Application Architect and the Lead DevOps the technical strategy. Design, validate and implement a Tech Roadmap.

• You are supporting the Chief Product Officer in managing the annual bottom-up budget for the engineering department.

• Responsible for setting and approving policies as well as establishing department guidelines. You ensure good communication and knowledge sharing across the entire engineering organization as well as outside your organization (product, R&D).

• You report to the Chief Product Officer.

What You Need for this Position

• Master’s degree (or equivalent) in Computer Science/Engineering.
• Minimum 5 years of professional experience in the software industry
• A strong background in OOP in at least one of the following language: Python, Java, C# or C++.
• Experience interfacing with databases (SQL and/or NoSQL).
• Experience in IT infrastructure (multi-processing, load balancing, queuing).
• Experience in software networking (ZeroMQ, RabbitMQ, Websockets).
• Good knowledge of development best practices (testing, design patterns, etc).
• Have a genuine passion and curiosity towards tech, with a willingness to experiment, evaluate, and introduce other team members to new frameworks, technology, and workflows, and be willing to work on a huge array of differing technology solutions.
• Have hands-on experience with Continuous Integration and Continuous Deployment. systems, and an understanding of how to make Test Driven Infrastructure work in complex environments.
• Experience working in an agile development environment.
• Excellent written and oral communication skills. Ability to speak with stakeholders and communicate with different tech teams. Strong English speaking skills.
• Experience in implementing SAAS/Cloud based solutions is a big plus.