CluePoints is an innovative, fast-growing company and the premier provider of Risk-Based Monitoring and Data Quality Oversight solutions to clinical research organizations. Our products enable both risk planning and operational risk monitoring, and utilize advanced statistical algorithms to determine the quality of clinical trial data both during and following study execution.  CluePoints is seeking outstanding candidates with strong data analytics aptitude and a passion for delivery excellence, to help drive customer success and broad adoption of the CluePoints solution. 

        Please apply only if you hold a valid work permit for the United States.

        Responsibilities 

• Perform the technical configuration of the CluePoints solution for clinical studies based on customer requirements.
• Perform analyses using the CluePoints Central Monitoring Platform – diagnosing and explaining anomalies identified in the clinical study data.
• Summarize findings and support the communication of results to customers (both written report and oral presentation).
• Participate in the continuous improvement and development of our product solutions and operational processes.
• Provide consultation and related operational support to customers as needed, with the help of more senior Data Analysts and/or the CluePoints Project Manager as well as mentoring more junior Data Analysts as needed.
• Ensure that appropriate documentation is produced and maintained for each study.
• Assist Business Development and Quality Assurance teams in responding to client questions and requests (e.g., RFP responses, audits, etc.).

         Skills Needed 

• Experience with one or more programming languages, including SAS.
• Experience with and understanding of clinical trials and clinical data.
• Aptitude for mathematical and statistical concepts and data analytics.
• Excellent oral and written communication skills in English.
• Experience and ability to work well in a team environment.
• Ability to thrive in a fast-moving environment, under time and resource constraints.
• High degree of accuracy and attention to detail.
• Experience in delivery of technical solution trainings is a plus.
• Experience with CDISC databases is a plus.  

        Qualifications Needed 

• College degree, preferably in a scientific or technical discipline.
• +2 years of experience in a clinical research environment.
• Knowledge of industry regulatory and clinical data standards including 21 CFR Part 11, ICH E6 (GCP), CDISC standards, MedDRA, WHODRUG, etc. 

      Reasons to Work with Us

• Flexibility is part of our DNA. 
• Hybrid with possibility of remote (dependent on roles and responsibilities). 
• Our offices provide a fun atmosphere: PS4, foosball, and our newly added dartboard.
• Many activities are organized during the year such as team lunches, happy hours, team buildings, holiday parties and many other celebrations! 
• At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.
• You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment.
• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!
• Last but not least, we offer competitive salary and benefits, bonus potential, employee referral program.

Attention: We would like to draw your attention to the fact that this function is only open to candidates already located in the US.

How to Apply :

Please simply click the button on this page!

CluePoints is an innovative, fast-growing company and the premier provider of Risk-Based Monitoring and Data Quality Oversight solutions to clinical research organizations.  Our products enable both risk planning and operational risk monitoring, and utilize advanced statistical algorithms to determine the quality of clinical trial data both during and following study execution.  CluePoints is seeking outstanding candidates with strong clinical data and analytics skills and a passion for delivery excellence, to help drive customer success and broad adoption of the CluePoints solution.

Responsibilities

• Perform the technical configuration of the CluePoints solution for clinical studies based on customer requirements

• Perform analyses using the CluePoints Central Monitoring Platform – diagnosing and explaining anomalies identified in the clinical study data

• Summarize findings and lead the communication of results to customers (both written report and oral presentation) 

• Participate in the continuous improvement and development of our product solutions and operational processes

• Provide consultation and related operational support to customers as needed, with the help of Project Coordinator

• Ensure that appropriate documentation is produced and maintained for each study

• Provide mentoring to other Data Analysts

• Support and participate in developing and improving training material used both internally and externally

• Provide both on-site and off-site training to customers

• Assist Business Development and Quality Assurance teams in responding to client questions and requests (e.g., RFP responses, audits, etc.)

Skills Needed

• Experience with one or more programming languages, including SAS 

• Experience with and understanding of clinical trials and clinical data

• Demonstrated strong aptitude for data analytics, mathematical and statistical concepts

• Excellent oral and written communication skills in English

• Experience and ability to work well in a team environment
  

• Experience in delivery of technical solution trainings
  
  
• Ability to thrive in a fast-moving environment, under time and resource constraints

• High degree of accuracy and attention to detail 

• Experience with CDISC databases is a plus  

Qualifications Needed 

• College degree, preferably in a scientific or technical discipline

• 5+ years of experience in a clinical research environment

• Knowledge of industry regulatory and clinical data standards including 21 CFR Part 11, ICH E6 (GCP), CDISC standards, MedDRA, WHODRUG, etc.

 Reasons to work with us

Flexibility is part of our DNA
Hybrid with possibility of remote (dependent on roles and responsibilities) 
Our offices provide a fun atmosphere: PS4, foosball, and our newly added dartboard
Many activities are organized during the year such as team lunches, happy hours, team buildings, holiday parties and many other celebrations! 
At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.
You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment.
You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!
Last but not least, we offer competitive salary and benefits, bonus potential, employee referral program.


Attention: We would like to draw your attention to the fact that this function is only open to candidates already located in the US.

How to Apply 

Please simply click the button on this page!

Are you a application architect with hands-on back-end engineering experience building cloud native applications? Would you like to be part of a hyper growth business, playing a key role in architecting our new ML based SaaS products?We are seeking talented, hands-on senior engineer to help scale our new innovative software products in production. You will make strategic, bold decisions that align with CluePoints’ SaaS vision and revolutionize clinical trial outcomes, powered by AI!

RESPONSIBILITIES

We are looking for an hands-on architect/ back-end developer who is passionate about:
• Helping engineers architect scalable, highly available application solutions that leverage Cloud (Azure)
• Architecting the macro-architecture of our set SaaS products and shared-services to be cloud optimized
• Working as a technical leader alongside technical leadership & product management.
• Providing deep software development knowledge with respect cloud architecture, design patterns and programming
• Advising and implementing Cloud best practices (preference: Azure)

QUALIFICATIONS

• 8+ years of experience of large-scale software development with recent coding experience in Python.
• 3+ years of experience of Cloud-native application architecture
• Master degree in software engineering or equivalent experience required

REASONS TO JOIN US 

• Flexibility is part of our DNA and you’ll find at CluePoints you can work 100% from home or choose to come to the office any day (please note that this point only concerns employees located in our office in Belgium). 
• If you choose to come to the office, you’ll discover a fun atmosphere including a game room (e.g., withkicker, PS4, arcade machine, nerf battles, and our newly added dartboard). 
• Many activities are organized during the year, such as soccer, team lunches, happy hours, LAN parties, board games nights! We also have running groups, languages lessons, and much more! 
• You’ll be working within a squad organization offering you ownership on projects, and utilize high quality equipment like powerful laptops and screens. 
• At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.
• You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment. 
• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards! 
• Last but not least, we offer competitive salary and benefits, company car, bonus potential, employee referral program.

Your key responsibilities:  

Your HR duties: 

• Manage all administrative tasks related to the onboarding of new employees as well as the offboarding process for departing employees (contracts, amendments, insurance (dis)enrolments, social and administrative documents, etc.), 

• Regular filing and archiving of HR information 

• Maintain accurate and up-to-date employee records (Belgium and international) in the HRIS systems 

• Ensure the front-line HR presence for general administrative matters and operational follow-up for all personnel management ( sick certificates, work accidents, etc.) 

• Administer benefit programs (BE and other international entities), including enrolment, changes, and claims processing (among others lunch vouchers, healthcare scheme, etc) 

• Manage the administration of educational leave, statutory leave, thematic leave, etc, in order to ensure compliance and data accuracy for payroll 

• Manage incoming employee requests through the ticketing system, assigning them to the appropriate person or responding directly. 

• Manage the Mobility Platform (Mbrella) 

• Contribute to the elaboration and updates of the various internal documentation (Confluence pages, handbooks, policies, work regulation update, etc.) 

• Contribute to the optimization, digitalization and continuous improvement of HR operational processes in order to guarantee efficient and quality work 

• Offer support to team members in carrying out their tasks and projects 

• Coordinate training activities within SD Worx and the Federal Learning Account, ensuring all training records are maintained and compliance is met. 

• Provide administrative support for HR operations in Poland, the UK, and the US. 

Your Fleet duties: 

• Oversee the follow up on cars orders when this solution is chosen by an employee 

• Be responsible of deliveries and returns of company cars 

• Handle fleet mobility policy improvements on social, ecological, and financial aspects, to define an optimal policy 

• Design and communicate new mobility rules/policies when necessary 

• Oversee the compliance to the fleet mobility policy and manage the extend expertise when needed 

• Follow up of the offers, orders, fines, accidents, and MOT 

Your Profile  

• Bachelor degree in Human Resources or related fields. 

• At least 5 years of experience in a similar role (i.e. : HR Officer/HR administration) combined with 2-3 years’ experience in a multi-country/cultural organization. 

• Fluent in French and English  

• Excellent knowledge of the Office suite 

• Rigorous and structured 

• Good analytical skills and accuracy 

• Ability to handle confidential and private information 

• Tech savvy  

• Knowledge of a fleet management 

• Very detailed way of working  

• Proactive and great team spirit 

• Customer Oriented 

• HRIS  knowledge would be an asset 

As HR Administration Officer, you will join the People team, spread worldwide. 

Together with our People Services Manager, you will participate in administrative tasks related to onboarding, offboarding, payroll, fleet management, and various HR duties. 

RESPONSABILITIES

Senior Test Automation Engineer is responsible for the test automation framework, and supports the development & execution of automated tests. Together with the Test Engineering Manager, the Senior Test Automation Engineer helps to execute the roadmap and strategy for automated testing and required infrastructure. Your overall responsibilities will be:

• Ownership of the test automation framework and tooling 
• Setting up, coaching and promoting best practices (e.g. Shift-Left approach) across Engineering Squads
• Overseeing the execution of test batches for the component & product portfolio
• Collaborating with Site Reliability Engineers for keeping the framework & tooling in optimal shape
• Supporting execution of automated Release Validation Tests (User Acceptance Testing) execution 
• Working on the continuous integration of the test scripts and driving the organization towards continuous testing
• Promoting the testing knowledge within the organization and provide guidance and assistance to enable developers to test
• Creating and maintaining test frameworks, applying architecture design
• Optimising existing frameworks and test suites performance and stability wise
• Supporting test maintenance and implementing improvements on maintenance effort


SKILLS NEEDED

• Proven track record in software testing, minimum 7 to 8 years of experience 
• Assertive with the ability to take ownership of the job and to work autonomously
• Flexible and able to cope with an ever-changing, dynamic and exciting environment
• Ability to work under pressure and to meet deadlines in a fast-paced environment
• Open-minded, team player
• Strong analytical problem solving-skills, attention to detail, ability to think out of the box
• Excellent verbal and written communication skills
• Ability to identify flaws in the testing process, toolset, infrastructure and to propose and drive necessary improvements

QUALIFICATIONS

• Masters degree (Business or IT) or equivalent through experience in a related role
• Experience (2 to 5+ years) as a Senior Test Automation Engineer, Test Automation Architect or similar
• Experience with SaaS in a B2B heavily regulated environment (telco, banking, pharma) using Kubernetes, Docker
• Experience with building/maintaining CI/CD pipelines with the tools like GitLab CI, Jenkins
• Experience with test automation solutions like Cypress or Playwright
• Deep understanding of programming patterns, especially Page Object Pattern
• Experience in programming with scripting languages like Python, JavaScript, Ansible, Bash
• Experience with Test Management Tools like Zephyr or Xray
• Excellent knowledge of English, both spoken and written
• Experience with working in an Agile/Scrum development process

CluePoints is a disruptive SaaS company developing Our best-in-class AI-driven software products that are revolutionizing how clinical trials are managed and new drugs are brought to market. 

Since Establishing in 2012, we are spearheading the use of Machine Learning and Advanced Statistical algorithms to determine the quality of clinical trial data to enable risk planning & operational risk monitoring and have taken the Pharmaceutical industry by storm! As part of our continuous growth, new product introduction and market expansion, we're seeking additional Lead Engineer's to join our dynamic team and scale up journey! 

What You will Be Doing

***Important to note***

You will first work as a senior engineer in an existing squad so you can familiarise yourself with our tech stack and our engineering environment. When you are ready, you will then take the lead of a squad. As lead engineer, you will lead a squad of engineers together with a product owner. Your responsibilities include overseeing the squad and the feature delivery. 

• Lead with the Product Owner a development squad made up of Front-end, Back-end and Testing engineers (team around 8 people)
• Ensure the high quality and timely delivery of projects by coordinating and prioritizing tasks
• Identify and resolve technical issues, bottlenecks, and obstacles
• Conduct code reviews and provide technical feedback to team members
• Drive the overall technical direction and architecture of projects
• Solve complex performance problems and architectural challenges
• Mentor squad members
• Work with the product and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution
• Increase test coverage via unit tests and integration tests
• Stay up-to-date with the latest technology trends and best practices.

What You Need for this Position

• Hands-on OOP (7+ years) Back-End (Python) Experience
• Proven (2+ years) lead engineer Or Tech Lead experience
• A strong background in one of these areas:
• •  Interfacing with databases (SQL and/or NoSQL), with web-frameworks (Pyramid or equivalent), following best practices (testing, design patterns, etc)
  • An excellent problem-solving and decision-making abilities
• · A strong communication and collaboration skills
• · An ability to effectively mentor and develop squad members
• · A familiarity with agile methodologies and principles
• · Your passion and curiosity about new technologies (languages, frameworks, etc) and your understanding of API structures and REST architecture
• · Master’s degree (or equivalent) in Computer Science/Engineering

Nice to have (advantageous) 

• Knowledge of container orchestration and/or microservice architecture
• Your experience in implementing SaaS/Cloud based solutions would be a big plus, as well as experience in software networking (ZeroMQ, RabbitMQ, Websockets) and continuous integration is a plus
• Experience with D3.js and data visualizations is a plus
• A constant desire to improve, to learn more and take things to the next level! We grow, You grow ;)  

Top Reasons to Work with Us

• Flexibility is part of our DNA and you’ll find that at CluePoints you can work 100% from home or chose to come any day to the office - You decide!
• If you choose to come to the office, you’ll discover a fun atmosphere with a kicker, PS4, Nintendo nerf battles, and our newly addition a dartboard
• If you feel like a change of scenery, we have recently extended our offices to co-working spaces in Belgium.
• Many activities are often organized all over the year, such as soccer, team lunches, happy hours, board games nights! We also have running groups, languages lessons and much more!
• You’ll be able to work with a squad organization offering you ownership on projects, and work with high quality equipment like a powerful laptops with 64Go of RAM, an i9 and a 2K screens
• At CluePoints, learning, training and personal growth is part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans and career paths to explore new opportunities.
• You’ll work for a fast-growing, multi-disciplinary and international team representing around 20 different nationalities, within an English working environment.
• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!
• Last but not least, we offer competitive salary and benefits, company car, bonus potential, employee referral program.

CluePoints is the premier provider of Risk-Based Quality Management (RBQM) and Data Quality Oversight solutions for Sponsors and CROs. Our products enable both risk planning and operational monitoring and utilize advanced statistical algorithms to determine the quality of clinical trial data both during and following study execution. CluePoints is seeking outstanding candidates with strong data analytics aptitude and a passion for delivery excellence, to help drive customer success and broad adoption of the CluePoints solution. 

We are looking for a new Central Monitor Consultant to join CluePoints! If you are looking for a challenging work experience within a dynamic, internationally focused, fast-growing, multi-disciplinary company, this following position is what you are looking for! 

What You Will Be Doing

• Provide Risk-Based Quality Management (RBQM) consultation and related operational support to customers as needed including but not limited to:

• Coaching study teams in performing Risk Assessment, identify the critical data and processes, the KRIs and QTLs.

• Coaching CluePoints’ data analysts in reviewing CluePoints Central Monitoring Platform outputs, performing an initial investigation of identified risks (e.g., atypical data patterns) to assess their scope and nature in preparation for review with client study teams.

• Summarize findings and contribute to the communication of results to clients (both written report and oral presentation) and their understanding of impact of findings to their data.

• Coaching Client’s Risk Coordinator in the Signal Management process, in defining appropriate follow-up actions and in ensuring robust documentation.

• Support study teams in adopting an approach to clinical trial monitoring which utilizes data and site level information to determine needs for performing on-site, remote and centralized monitoring activities and focuses resources on risks that have the most potential to impact patients’ safety and data quality.

• Ensure lessons learned during the course of each client engagement are documented and shared with the rest of the organization to facilitate cross-study and cross-organization learning.

• Participate in the continuous improvement and development of our product solutions and operational processes.

Skills Needed

• Working knowledge of clinical development process, including study phases and the principles of study design and study execution.

• Previous experience with and understanding of clinical trials and clinical data across multiple therapeutic areas (including experience reading and interpreting clinical protocols)

• Previous experience within clinical operations and understanding of key processes including monitoring, data management, (medical) data review and related processes.

• Aptitude for data analytics and critical thinking skills to determine the signs of risk.

• High degree of accuracy and attention to detail.

• Effective English verbal and written communication skills in relating to people both inside and outside the organization in a team environment.

• Works independently, ability to multi-task and provide expertise on multiple projects concurrently.

• Ability to thrive in a fast-moving environment, under time and resource constraints

Qualifications Needed

• Bachelor’s degree or above of equivalent experience in a scientific or business-related discipline required.

• Minimum 5+ years of experience in clinical research industry
  

• 1-2 years experience in RBQM/Central Monitoring

• Previous experience as clinical research associate is a plus

Reasons to work with Us

• Flexibility is part of our DNA

• Many activities are organized during the year, such as team lunches, happy hours, etc.

• At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.

• You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment.

• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!

• Last but not least, we offer competitive salary and benefits, bonus potential, employee referral program.

CluePoints is a fast-growing company and the premier provider of Risk-Based Monitoring and Data Quality Oversight solutions to Bio-Pharmaceutical and Medical Device organizations. Our products utilize advanced statistical and machine learning algorithms to assess the quality of clinical trial data both during and following study execution. At CluePoints, we are looking for people with fresh ideas to keep developing our algorithms and help us to sustain our growth.

As a member the CluePoints Research team at our Belgian offices, you will be responsible for delivering new and/or improved  statistical methods and extending the capabilities of a system for central statistical monitoring of clinical trials.

RESPONSIBILITIES

• Extend the capabilities of a system for central statistical monitoring of clinical trials by developing new statistical analyses and new functionalities. 
• Explore a range of data analysis / statistical modeling / machine-learning techniques and evaluate (via simulations and application to real-life datasets) their suitability, properties, implementation, ease of use, etc. 
• Work in close collaboration with a team of statisticians and data mining experts. 
• Interact with regulatory agencies (e.g., US Food and Drug Administration). 
• Stay on the edge of relevant research and help CluePoints increase its scientific visibility by attending relevant conferences and publishing in scientific journals.
• Work closely with stakeholders and CluePoints business counterparts to build innovative solutions.
• Provide guidance and supervision to junior/medior Research Scientists to help develop their technical expertise and ensure delivery of optimal solutions.

SKILLS AND QUALIFICATION NEEDED 

• PhD in statistics or biostatistics 
• 2+ (medior), 5+ (senior) years of hands-on work experience in statistics
• Experience in managing Statistical projects
• Strong programming skills in R are essential.
• Fluency in English is required
• Willingness to travel and knowledge of diverse cultures are assets
• Publications in scientific journals are assets
• Post-doc years of research in the health sector are a plus

REASONS TO WORK WITH US

• Flexibility is part of our DNA and you’ll find at CluePoints you can work 100% from home or chose to come to the office any day 
• If you choose to come to the office, you’ll discover a fun atmosphere with kicker, PS4, arcade machine, nerf battles, and our newly added dartboard. 
• If you feel like a change of scenery, we have recently added the option to work at co-working spaces throughout Belgium. 
• Many activities are organized during the year, such as soccer, team lunches, happy hours, , LAN parties, board games nights! We also have running groups, languages lessons, and much more! 
• You’ll be working within a squad organization offering you ownership on projects, and utilize high quality equipment like powerful laptops with 64Gb of RAM, an i9, and a 2K screens. 
• At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.
• You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment. 
• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”! 
• Last but not least, we offer competitive salary and benefits, company car, bonus potential, employee referral program.
  

CluePoints is an innovative and  fast-growing company and the premier provider of Risk-Based Quality Management and Data Quality Oversight solutions to clinical research organizations. We are looking for Senior IT Support Engineer to join our team. 

RESPONSIBILITIES

•  Installing, configuring and maintaining the network, computers and business tools including hardware, system software, data storage, applications and VoIP telco.
• Sustaining network integrity and security (internal backups, access controls, VPN IPSEC connection, firewalls and intrusion detection systems…).
• Diagnosing and resolving hardware, software, networking, and system issues and outages when they arise.
• Replacing and upgrading defective or outdated components when necessary.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Researching and recommending new approaches to improve the networked computer and cloud-based server system while anticipating prerequisites, consequences and side effects.
• Providing technical support when requested.
• Documenting IT infrastructure, assets, software implementation and any processes which employees need to follow in order to successfully work within our computing system.
• Set up employee accounts and IT requirements.

QUALIFICATIONS

• Excellent knowledge of IT systems (Windows, Linux, Mac) and infrastructure 
• Knowledge of:
• Microsoft Entra ID
• Office 365
• Atlassian (Jira, Confluence)
• Professional certification or completed training programs are a plus. 
• Prior experience as a systems administrator or in an IT department. 
• Prior experience with networks, databases and patch management. 
• Strong knowledge of security issues and ways to prevent them. 
• Knowledge of the best practices, software and processes in the industry. 
• Excellent problem-solving aptitude and analytical skill. 
• Ability to prioritize a wide range of workloads with critical deadlines and manage an IT project from end to end.
• Able to evolve in a fast-moving environment and bring innovative thinking.
• High degree of accuracy and attention to detail.
• Team player.
• Strong communication skills. 
• Excellent English oral and written communication skills.
• Bachelor's degree in computer science, information technology or related fields, or equivalent relevant experience.

SKILLS AND COMPETENCES

• OS: Windows, MacOS and Linux.
• Infrastructure: Azure cloud, Intune, Jamf, Ubuntu Landscape
• Networking: Firewall, VPN/ZTNA, IPSEC, Switch, DNS, DHCP & Meraki WIFI installation, configuration and administration
• Atlassian

REASONS TO JOIN US 

• Flexibility is part of our DNA
• Hybrid with 2-3 days in office per week 
• Our offices provide a fun atmosphere: PS4, foosball, and our newly added dartboard
• Many activities are organized during the year such as team lunches, happy hours, team buildings, holiday parties and many other celebrations! 
• At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.
• You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment.
• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!
• Last but not least, we offer competitive salary and benefits, bonus potential, employee referral program.

Are you a application architect with hands-on back-end engineering experience building cloud native applications? Would you like to be part of a hyper growth business, playing a key role in architecting our new ML based SaaS products?We are seeking talented, hands-on senior engineer to help scale our new innovative software products in production. You will make strategic, bold decisions that align with CluePoints’ SaaS vision and revolutionize clinical trial outcomes, powered by AI!

RESPONSIBILITIES

We are looking for an hands-on architect/ back-end developer who is passionate about:
• Helping engineers architect scalable, highly available application solutions that leverage Cloud (Azure)
• Architecting the macro-architecture of our set SaaS products and shared-services to be cloud optimized
• Working as a technical leader alongside technical leadership & product management.
• Providing deep software development knowledge with respect cloud architecture, design patterns and programming
• Advising and implementing Cloud best practices (preference: Azure)

QUALIFICATIONS

• 8+ years of experience of large-scale software development with recent coding experience in Python.
• 3+ years of experience of Cloud-native application architecture
• Master degree in software engineering or equivalent experience required

***Please apply ONLY if you are located in Poland***

CluePoints is a disruptive SaaS company developing Our best-in-class AI-driven software products that are revolutionizing how clinical trials are managed and new drugs are brought to market. 

Since Establishing in 2012, we are spearheading the use of Machine Learning and Advanced Statistical algorithms to determine the quality of clinical trial data to enable risk planning & operational risk monitoring and have taken the Pharmaceutical industry by storm! As part of our continuous growth, new product introduction and market expansion, we're seeking additional Lead Engineer's to join our dynamic team and scale up journey! 

What You will Be Doing

***Important to note***

You will first work as a senior engineer in an existing squad so you can familiarise yourself with our tech stack and our engineering environment. When you are ready, you will then take the lead of a squad. As lead engineer, you will lead a squad of engineers together with a product owner. Your responsibilities include overseeing the squad and the feature delivery. 

• Lead with the Product Owner a development squad made up of Front-end, Back-end and Testing engineers (team around 8 people)
• Ensure the high quality and timely delivery of projects by coordinating and prioritizing tasks
• Identify and resolve technical issues, bottlenecks, and obstacles
• Conduct code reviews and provide technical feedback to team members
• Drive the overall technical direction and architecture of projects
• Solve complex performance problems and architectural challenges
• Mentor squad members
• Work with the product and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution
• Increase test coverage via unit tests and integration tests
• Stay up-to-date with the latest technology trends and best practices.

What You Need for this Position

• Hands-on OOP (7+ years) Back-End (Python) Experience
• Proven (2+ years) lead engineer Or Tech Lead experience
• A strong background in one of these areas:
• •  Interfacing with databases (SQL and/or NoSQL), with web-frameworks (Pyramid or equivalent), following best practices (testing, design patterns, etc)
  • An excellent problem-solving and decision-making abilities
• · A strong communication and collaboration skills
• · An ability to effectively mentor and develop squad members
• · A familiarity with agile methodologies and principles
• · Your passion and curiosity about new technologies (languages, frameworks, etc) and your understanding of API structures and REST architecture
• · Master’s degree (or equivalent) in Computer Science/Engineering

Nice to have (advantageous) 

• Knowledge of container orchestration and/or microservice architecture
• Your experience in implementing SaaS/Cloud based solutions would be a big plus, as well as experience in software networking (ZeroMQ, RabbitMQ, Websockets) and continuous integration is a plus
• Experience with D3.js and data visualizations is a plus
• A constant desire to improve, to learn more and take things to the next level! We grow, You grow ;)  

Top Reasons to Work with Us

• Flexibility is part of our DNA and you’ll find that at CluePoints you can work 100% from home or chose to come any day to the office - You decide!
• If you choose to come to the office, you’ll discover a fun atmosphere with a kicker, PS4, Nintendo nerf battles, and our newly addition a dartboard
• If you feel like a change of scenery, we have recently extended our offices to co-working spaces in Belgium.
• Many activities are often organized all over the year, such as soccer, team lunches, happy hours, board games nights! We also have running groups, languages lessons and much more!
• You’ll be able to work with a squad organization offering you ownership on projects, and work with high quality equipment like a powerful laptops with 64Go of RAM, an i9 and a 2K screens
• At CluePoints, learning, training and personal growth is part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans and career paths to explore new opportunities.
• You’ll work for a fast-growing, multi-disciplinary and international team representing around 20 different nationalities, within an English working environment.
• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!
• Last but not least, we offer competitive salary and benefits, company car, bonus potential, employee referral program.

SCOPE:

The Director, Consulting Services plays an important role within CluePoints, tasked with supporting and mentoring a high-performing Consulting Services team. This role is instrumental in fostering an environment that promotes communication, standardization, simplicity, critical thinking, and continuous improvement. The Director will lead efforts in developing, coaching, and managing experts such as Platform Analysts, domain Experts (e.g., programming and usage of KRIs and QTLs), and Central Monitoring Specialists, ensuring alignment with the strategic objectives of CluePoints.

RESPONSIBILITIES: 

In order to provide coaching and development as a line manager to direct reports in the consulting services team, responsibilities include but are not limited to:

• Team Development and Performance Management:
• Conduct regular reviews of the team's performance, encouraging a culture of success, growth, and development.
• Support career development paths and ensure balanced work assignments alongside fulfilling all administrative leadership duties.
• Promote a highly collaborative, engaging, and inclusive workplace culture, aligning with CluePoints Values.
• Strategic Leadership and Operational Excellence:
• Work closely with the VP, Consulting Services and the professional services team on strategic initiatives, applying strategic thinking to deliver the best service to customers in alignment with CluePoints' strategy.
• Lead the development and implementation of new processes and improvements, ensuring these adjustments enhance service quality and result in positive customer outcomes.
• Manage resource allocation to ensure a manageable workload for the team, fostering an environment encouraging growth and development.
• Review Key Performance Indicator metrics and take action as needed to achieve expected levels (e.g., Utilization Rate by ensuring appropriate balance and time commitment between internal goals and objectives, such as contributing to product ideation and releases, and direct customer work)
• Stakeholder Relationship and Delivery Performance Management
• Maintain strong relationships with key stakeholders, collaborating to meet their objectives and support the team in achieving these goals.
• Ensure meticulous management of project tasks and milestones assigned to direct reports, leading to successful and timely delivery.
• Oversee accurate reporting of time related to utilization and billing, according to current policies.
• Feedback, Recruitment, and Team Building:
• Provide timely and constructive feedback to team members, identifying development opportunities and motivating them towards improvement.
• Lead recruitment efforts, including resume review and interviewing, in collaboration with the VP, Consulting Services and other stakeholders.

REQUIREMENTS:

• Bachelor’s Degree, or equivalent, in Information Systems, Computer Science, Business, or other related fields
• Effective English verbal and written communication skills, including the ability to convey information internally and externally. This includes making presentations at the Executive level and supporting a culture of open communication within the team.
• At least 5 years of experience managing three or more employees with a high skill level, preferably in a SaaS environment with a consulting background.
• Demonstrated ability in supporting career development, ensuring balanced work assignments, and fulfilling all other administrative leadership duties.
• Proven experience in developing a diverse team across various areas of expertise, guiding teams to adhere to regulations and best practices, and fostering career growth.
• A customer-centric mindset with excellent empathy skills to understand client needs and perspectives better.
• Exceptional ability to establish and maintain effective working relationships with direct reports, coworkers, managers, and clients.
• Basic understanding of Risk-Based Quality Management (RBQM), Software Development Life Cycle (SDLC), SAS Programming, and Software as a Service (SaaS).
• Ability to thrive in a fast-moving environment, managing time and resources effectively, and working comfortably across multiple global time zones.
• Experience in demand planning and prioritization to support organizational needs and in leading project management efforts in a clinical development environment is a plus.
• Above-average understanding of working in a regulated environment, familiar with ICH, FDA, EMA, MHRA requirements.
• Proven experience with project management and leadership within a clinical development context, demonstrating the ability to lead projects to successful completion.
  

RESPONSABILITIES

Senior Test Automation Engineer is responsible for the test automation framework, and supports the development & execution of automated tests. Together with the Test Engineering Manager, the Senior Test Automation Engineer helps to execute the roadmap and strategy for automated testing and required infrastructure. Your overall responsibilities will be:

• Ownership of the test automation framework and tooling 
• Setting up, coaching and promoting best practices (e.g. Shift-Left approach) across Engineering Squads
• Overseeing the execution of test batches for the component & product portfolio
• Collaborating with Site Reliability Engineers for keeping the framework & tooling in optimal shape
• Supporting execution of automated Release Validation Tests (User Acceptance Testing) execution 
• Working on the continuous integration of the test scripts and driving the organization towards continuous testing
• Promoting the testing knowledge within the organization and provide guidance and assistance to enable developers to test
• Creating and maintaining test frameworks, applying architecture design
• Optimising existing frameworks and test suites performance and stability wise
• Supporting test maintenance and implementing improvements on maintenance effort


SKILLS NEEDED


• Proven track record in software testing, minimum 7 to 8 years of experience 
• Assertive with the ability to take ownership of the job and to work autonomously
• Flexible and able to cope with an ever-changing, dynamic and exciting environment
• Ability to work under pressure and to meet deadlines in a fast-paced environment
• Open-minded, team player
• Strong analytical problem solving-skills, attention to detail, ability to think out of the box
• Excellent verbal and written communication skills
• Ability to identify flaws in the testing process, toolset, infrastructure and to propose and drive necessary improvements

QUALIFICATIONS


• Masters degree (Business or IT) or equivalent through experience in a related role
• Experience (2 to 5+ years) as a Senior Test Automation Engineer, Test Automation Architect or similar
• Experience with SaaS in a B2B heavily regulated environment (telco, banking, pharma) using Kubernetes, Docker
• Experience with building/maintaining CI/CD pipelines with the tools like GitLab CI, Jenkins
• Experience with test automation solutions like Cypress or Playwright
• Deep understanding of programming patterns, especially Page Object Pattern
• Experience in programming with scripting languages like Python, JavaScript, Ansible, Bash
• Experience with Test Management Tools like Zephyr or Xray
• Excellent knowledge of English, both spoken and written
• Experience with working in an Agile/Scrum development process

RESPONSIBILITIES

The Test Engineer is responsible for the testing process in the Squad, and supports needed product improvements. Together with the Engineering Manager, the Test Engineer helps to execute the roadmap and strategy for testing process. Your overall responsibilities will include:

• Planning and execution of application testing in cooperation with Product Owner and Squad members
• Identifying, documenting and tracking issues
• Helping to drive manual testing debt reduction process in the Squad
• Driving  Release Validation/Regression phase execution for release validation
• Working closely with Software/Test Engineers and Product Managers across Cluepoints to understand the context and drive testing processes to meet objectives
• Promoting testing best practices (e.g. shift-left approach) within the organization and provide guidance and assistance to enable developers to test
• Cooperating with fellow Test Engineers to identify areas for improvement and fix them
• Providing appropriate metrics to stakeholders
• Providing help and feedback on the functional documentation (e.g. Specification)

SKILLS NEEDED

• Minimum 3 years of experience in Software Testing/Quality Assurance
• Experience in Test Automation (preferrably Cypress) 
• Experience in the design of detailed and functional regression test plans as well as creation and execution of tests scripts
• Assertive with the ability to take ownership of the job and to work autonomously
• Flexible and able to cope with an ever-changing, dynamic and exciting environment
• Ability to work under pressure and to meet deadlines in a fast-paced environment
• Open-minded, team player with ability to build relationship in the team
• Strong analytical problem solving-skills, attention to detail, ability to think out-of-the-box
• Excellent verbal and written communication skills
• Ability to identify flaws in the testing process and to propose and drive necessary improvements
• Attention to details, ability to analyze business requirements, raise concerns and seek resolution to outstanding clarifications required for testing

QUALIFICATIONS
• Masters’ degree (Science or IT) or equivalent through experience in a related role
• Experience (3+ years ) as a Test/QA Engineer or Junior Automation Engineer
• Experience with Test Management Tools like Zephyr, Xray or similar
• Experience in working with and creating relevant Test Documentation (Test Plan, Test Strategy)
• Experience with working in an Agile/Scrum development process
• Excellent knowledge of English, both spoken and written
• Understanding and experience of Exploratory testing
• Understanding of CI/CD processes
• Experience in Test Automation (Cypress) is an advantage
• Experience in Pharma Industry (specifically Clinical Trials) is an advantage 

Are you a application architect with hands-on back-end engineering experience building cloud native applications? Would you like to be part of a hyper growth business, playing a key role in architecting our new ML based SaaS products?We are seeking talented, hands-on senior engineer to help scale our new innovative software products in production. You will make strategic, bold decisions that align with CluePoints’ SaaS vision and revolutionize clinical trial outcomes, powered by AI!

RESPONSIBILITIES

We are looking for an hands-on architect/ back-end developer who is passionate about:
• Helping engineers architect scalable, highly available application solutions that leverage Cloud (Azure)
• Architecting the macro-architecture of our set SaaS products and shared-services to be cloud optimized
• Working as a technical leader alongside technical leadership & product management.
• Providing deep software development knowledge with respect cloud architecture, design patterns and programming
• Advising and implementing Cloud best practices (preference: Azure)

QUALIFICATIONS

• 8+ years of experience of large-scale software development with recent coding experience in Python.
• 3+ years of experience of Cloud-native application architecture
• Master degree in software engineering or equivalent experience required

RESPONSIBILITIES

The Test Engineer is responsible for the testing process in the Squad, and supports needed product improvements. Together with the Engineering Manager, the Test Engineer helps to execute the roadmap and strategy for testing process. Your overall responsibilities will include:

• Planning and execution of application testing in cooperation with Product Owner and Squad members
• Identifying, documenting and tracking issues
• Helping to drive manual testing debt reduction process in the Squad
• Driving  Release Validation/Regression phase execution for release validation
• Working closely with Software/Test Engineers and Product Managers across Cluepoints to understand the context and drive testing processes to meet objectives
• Promoting testing best practices (e.g. shift-left approach) within the organization and provide guidance and assistance to enable developers to test
• Cooperating with fellow Test Engineers to identify areas for improvement and fix them
• Providing appropriate metrics to stakeholders
• Providing help and feedback on the functional documentation (e.g. Specification)

SKILLS NEEDED

• Minimum 3 years of experience in Software Testing/Quality Assurance
• Experience in Test Automation (preferrably Cypress) 
• Experience in the design of detailed and functional regression test plans as well as creation and execution of tests scripts
• Assertive with the ability to take ownership of the job and to work autonomously
• Flexible and able to cope with an ever-changing, dynamic and exciting environment
• Ability to work under pressure and to meet deadlines in a fast-paced environment
• Open-minded, team player with ability to build relationship in the team
• Strong analytical problem solving-skills, attention to detail, ability to think out-of-the-box
• Excellent verbal and written communication skills
• Ability to identify flaws in the testing process and to propose and drive necessary improvements
• Attention to details, ability to analyze business requirements, raise concerns and seek resolution to outstanding clarifications required for testing

QUALIFICATIONS
• Masters’ degree (Science or IT) or equivalent through experience in a related role
• Experience (3+ years ) as a Test/QA Engineer or Junior Automation Engineer
• Experience with Test Management Tools like Zephyr, Xray or similar
• Experience in working with and creating relevant Test Documentation (Test Plan, Test Strategy)
• Experience with working in an Agile/Scrum development process
• Excellent knowledge of English, both spoken and written
• Understanding and experience of Exploratory testing
• Understanding of CI/CD processes
• Experience in Test Automation (Cypress) is an advantage
• Experience in Pharma Industry (specifically Clinical Trials) is an advantage 

SCOPE:

The Platform Analyst will support clients to ensure their RBQM related business requirements are achieved during the implementation of the CluePoints Platform through gap analysis, process definition and recommended solutions. 

This Platform Analyst understands emerging technologies and can identify opportunities to automate and standardize business processes. They assist with educating the Product team on the client’s business requirements and assists with facilitating communication and alignment between functions and Product from the gathering of initial requirements to final implementation. This Analyst may also be responsible for the development of business and technical process documentation and training materials.

Maintaining excellent communication, attention to detail and establishing strong relationships are keys to success in your interactions with colleagues from within other CluePoints departments as well as externally with our clients.

RESPONSIBILITIES:

• Developing and maintaining documentation to support the Business Analyst Services which are provided both internally and externally
• Understanding and evaluating current business processes in the context of the integration of the CluePoints platform modules into the customer’s ecosystem (i.e., CTMS integration, SSO integration, Usage Dashboard, Connectors, Validation)
• Identifying, evaluating and developing recommendations and procedures that foster the successful integration of CluePoints platform modules
• Support the successful operational and technical integration of CluePoints platform modules into the customer’s ecosystem by:
  o providing leadership and consultation in planning and executing integration
  o supporting the collection of business requirements and definition of functional specifications
  o collaborating with the Operational Project Manager to ensure successful execution of tasks and objectives
• Develop and maintain implementation frameworks for all CluePoints modules
• Participate in the continuous improvement and development of our product solutions and operational processes by acting as a Subject Matter Expert
• Support Business Development in pre-sales activities
• Support Customer Success in platform integration by defining applicable process implementation strategies as well as identification of areas of risk or limitations for a successful CluePoints implementation
• Acquiring a deep understanding of existing systems/platforms
• Capturing business needs and supporting the research of potential new solutions to business needs
• Presenting ideas and observations in meetings
• Collaborating with end users and stakeholders across Product and Business functions
• Contributing a steady stream of creative, out-of-the-box thinking in support of innovation and problem solving

REQUIREMENTS:

• Bachelor's Degree or equivalent, in Information System, Computer Science, Business, or other related fields.
• 5+ years of relevant work experience working in SaaS environment with a background in consulting.
• Experience with project leadership in a clinical development environment
• A customer-mindset including excellent empathy skills in order to better understand your audience
• Above average understanding of the requirements of working in a regulated environment (i.e., ICH, FDA, EMA, MHRA)
• Effective English verbal and written communication skills including the ability to relay information both internally and externally
• Ability to ask the right questions to surface essential information
• Good understanding of software implementation, software validation and RBQM methodologies
• Advanced analytical skills including the ability to document analysis of current and future states
• Ability to create documentation that is levelled for both business and technical users
• Ability to establish and maintain effective working relationships with coworkers, managers and clients
• Works independently with an ability to multi-task and provide expertise on multiple projects concurrently
• Ability to thrive in a fast-moving environment, under time and resource constraints
• Comfortable working globally across multiple time zones
  

***Please apply ONLY if you are located AND with a valid right to work in the UK  (NO VISA SPONSORSHIP PROVIDED)***

CluePoints is a disruptive SaaS company developing Our best-in-class AI-driven software products that are revolutionizing how clinical trials are managed and new drugs are brought to market. 

Since Establishing in 2012, we are spearheading the use of Machine Learning and Advanced Statistical algorithms to determine the quality of clinical trial data to enable risk planning & operational risk monitoring and have taken the Pharmaceutical industry by storm! As part of our continuous growth, new product introduction and market expansion, we're seeking additional Lead Engineer's to join our dynamic team and scale up journey! 

What You will Be Doing

***Important to note***

You will first work as a senior engineer in an existing squad so you can familiarise yourself with our tech stack and our engineering environment. When you are ready, you will then take the lead of a squad. As lead engineer, you will lead a squad of engineers together with a product owner. Your responsibilities include overseeing the squad and the feature delivery. 

• Lead with the Product Owner a development squad made up of Front-end, Back-end and Testing engineers (team around 8 people)
• Ensure the high quality and timely delivery of projects by coordinating and prioritizing tasks
• Identify and resolve technical issues, bottlenecks, and obstacles
• Conduct code reviews and provide technical feedback to team members
• Drive the overall technical direction and architecture of projects
• Solve complex performance problems and architectural challenges
• Mentor squad members
• Work with the product and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution
• Increase test coverage via unit tests and integration tests
• Stay up-to-date with the latest technology trends and best practices.

What You Need for this Position

• Hands-on OOP (7+ years) Back-End (Python) Experience
• Proven (2+ years) lead engineer Or Tech Lead experience
• A strong background in one of these areas:
• •  Interfacing with databases (SQL and/or NoSQL), with web-frameworks (Pyramid or equivalent), following best practices (testing, design patterns, etc)
  • An excellent problem-solving and decision-making abilities
• · A strong communication and collaboration skills
• · An ability to effectively mentor and develop squad members
• · A familiarity with agile methodologies and principles
• · Your passion and curiosity about new technologies (languages, frameworks, etc) and your understanding of API structures and REST architecture
• · Master’s degree (or equivalent) in Computer Science/Engineering

Nice to have (advantageous) 

• Knowledge of container orchestration and/or microservice architecture
• Your experience in implementing SaaS/Cloud based solutions would be a big plus, as well as experience in software networking (ZeroMQ, RabbitMQ, Websockets) and continuous integration is a plus
• Experience with D3.js and data visualizations is a plus
• A constant desire to improve, to learn more and take things to the next level! We grow, You grow ;)  

Top Reasons to Work with Us

• Flexibility is part of our DNA and you’ll find that at CluePoints you can work 100% from home or chose to come any day to the office - You decide!
• If you choose to come to the office, you’ll discover a fun atmosphere with a kicker, PS4, Nintendo nerf battles, and our newly addition a dartboard
• If you feel like a change of scenery, we have recently extended our offices to co-working spaces in Belgium.
• Many activities are often organized all over the year, such as soccer, team lunches, happy hours, board games nights! We also have running groups, languages lessons and much more!
• You’ll be able to work with a squad organization offering you ownership on projects, and work with high quality equipment like a powerful laptops with 64Go of RAM, an i9 and a 2K screens
• At CluePoints, learning, training and personal growth is part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans and career paths to explore new opportunities.
• You’ll work for a fast-growing, multi-disciplinary and international team representing around 20 different nationalities, within an English working environment.
• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!
• Last but not least, we offer competitive salary and benefits, company car, bonus potential, employee referral program.

We are seeking a detail-oriented administrative professional to assist our rapidly growing Operations Team.  Our team provides Professional Services to our Pharmaceutical, Biotechnology and CRO customer base.  The Operations Administrative Assistant will provide administrative functions, including completing tasks like taking meeting minutes and coordinating calendars and scheduling meetings.  In the fast-paced environment of our SaaS company, the successful candidate will play a role in ensuring the smooth coordination of administrative tasks as requested and assigned by the Manager of Operations Administration.  Assignments may be externally facing projects for our customers or internal assignments supporting the various Operations sub-teams. We are seeking an individual who thrives in a collaborative environment, possesses excellent prioritization and organizational skills, and has a knack for multitasking. We would welcome a motivated individual who desires to grow in these skills if there is a mutual willingness to work towards our company and departmental goals.

Responsibilities:

• Support efforts associated with the successful execution of all tasks as directed by the owner of the activity (i.e., the requestor, owner, project manager, etc.) and as agreed by the Manager of Operations Administration; this might be internal initiatives or external tasks.  
• Edit and format documents and presentation for both internal and external distribution according to our high-quality standards.
• Record and distribute meeting minutes, action items, and follow-up tasks understanding that the most important part of minutes is the documentation of decisions and actions.  Follow-up tasks from the meeting may be assigned by the requestor as needed.
• Support in entering forms and managing templates in the Document Management System.
• Maintain organized records, files, and documentation to facilitate easy retrieval of information.
• Assist in handling communication when requested, externally and internally, maintaining a high standard of professionalism and courtesy.
• Manage user and study access forms as needed and requested, making sure to ask and have the right information included. 
• Schedule and coordinate calendars for meetings as requested and according to the communicated guidelines from the requestor, making sure to ask and have the right information included (e.g., agenda, purpose, necessary and optional participants). 
• Pull reports and update reports for internal and external purposes 
• Update process documents as requested with the guidance of the Project Management Team and Leadership. 
• Organize materials in the Operations Team’s information-sharing portals (e.g., Confluence) as requested.
• Accept ad-hoc requests with a willingness to work with managers and requestors to prioritize efficiently and effectively. 
• Approach all tasks with a mindset of understanding the purpose and objectives.
• Ensure proper and thorough updates are provided to the task requestor and the Manager of Operations Administration. 

Qualifications:

• Proven experience as an Administrative Assistant or in a similar role, preferably in a professional service setting within a SaaS company
• Experience working in a clinical research field, with knowledge and understanding of the regulations and standards related to clinical trial conduct and clinical data management is preferred
• Efficient Time Management: Exhibits superior time management and prioritization abilities
• Attention to Detail: High focus on detail, especially in documentation and task management
• Possesses excellent verbal, written, and presentation skills in English levels
• Experience working in a team environment under time and resource constraints
• A team-oriented person with a “can do” attitude and solution-oriented mindset
• Eager to understand the broader context of tasks for quality improvement and correct execution, as well as willingness to ask questions if unsure
• Able to adapt and react to changing priorities in a fast-paced work environment; maintaining a calm demeanor under pressure with a focus on professional and respectful interaction at all organizational levels 

Requirements:

• Bachelor degree, preferably in a business, scientific or technical discipline
• Proficient in Microsoft Office Suite, Asana, Confluence and other relevant tools
• Technical aptitude desired 
• Open-minded and accepting of constructive feedback, collaborative 
• Recognize, exemplify, and adhere to the company values which center around care, respect, innovation, simplicity, and passion.
• Ability to handle confidential information with discretion if required/requested

Reasons to work with us

• Flexibility is part of our DNA!
• Hybrid with 2-3 days in office per week 
  
• Many activities are organized during the year, such as soccer, team lunches, happy hours, , LAN parties, board games nights! We also have running groups, languages lessons, and much more!
• At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.
• You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment.
• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!
• Last but not least, we offer competitive salary and benefits, bonus potential, employee referral program.

RESPONSIBILITIES

The Test Engineer is responsible for the testing process in the Squad, and supports needed product improvements. Together with the Engineering Manager, the Test Engineer helps to execute the roadmap and strategy for testing process. Your overall responsibilities will include:

• Planning and execution of application testing in cooperation with Product Owner and Squad members
• Identifying, documenting and tracking issues
• Helping to drive manual testing debt reduction process in the Squad
• Driving  Release Validation/Regression phase execution for release validation
• Working closely with Software/Test Engineers and Product Managers across Cluepoints to understand the context and drive testing processes to meet objectives
• Promoting testing best practices (e.g. shift-left approach) within the organization and provide guidance and assistance to enable developers to test
• Cooperating with fellow Test Engineers to identify areas for improvement and fix them
• Providing appropriate metrics to stakeholders
• Providing help and feedback on the functional documentation (e.g. Specification)

SKILLS NEEDED

• Minimum 3 years of experience in Software Testing/Quality Assurance
• Experience in Test Automation (preferrably Cypress) 
• Experience in the design of detailed and functional regression test plans as well as creation and execution of tests scripts
• Assertive with the ability to take ownership of the job and to work autonomously
• Flexible and able to cope with an ever-changing, dynamic and exciting environment
• Ability to work under pressure and to meet deadlines in a fast-paced environment
• Open-minded, team player with ability to build relationship in the team
• Strong analytical problem solving-skills, attention to detail, ability to think out-of-the-box
• Excellent verbal and written communication skills
• Ability to identify flaws in the testing process and to propose and drive necessary improvements
• Attention to details, ability to analyze business requirements, raise concerns and seek resolution to outstanding clarifications required for testing

QUALIFICATIONS
• Masters’ degree (Science or IT) or equivalent through experience in a related role
• Experience (3+ years ) as a Test/QA Engineer or Junior Automation Engineer
• Experience with Test Management Tools like Zephyr, Xray or similar
• Experience in working with and creating relevant Test Documentation (Test Plan, Test Strategy)
• Experience with working in an Agile/Scrum development process
• Excellent knowledge of English, both spoken and written
• Understanding and experience of Exploratory testing
• Understanding of CI/CD processes
• Experience in Test Automation (Cypress) is an advantage
• Experience in Pharma Industry (specifically Clinical Trials) is an advantage 

As a Junior Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction by providing effective and timely user access management and platform administration assistance. This position involves learning of Access Management processes, supporting clients and internal teams in user access and study set up in the different CluePoints applications and assisting CluePoints Operations in other platform and user set up activities. 
The Customer Support Specialists will collaborate with and assist internal teams to deliver high-quality support and contribute to the efficient setup of our internal and external users. 

RESPONSIBILITIES

- Level 1 support in the CluePoints Helpdesk handling all Access Management and Administration related activities for the CluePoints applications (~60% of the incoming tickets). Ensure adherence to service level agreements (SLAs) for response times and request resolution. 
- Maintain a high level of customer satisfaction by delivering fast, high-quality, and courteous customer support. 
- Manage access for internal (CluePoints staff) and external (client) users to the CluePoints applications. This includes creating user accounts, setup of user privileges, granting study access to users, creating studies, managing, and configuring organization settings in the platforms. 
- Perform all access management activities following established Quality Assurance processes and documentation, ensuring our compliance during frequent audits.
- Investigate, escalate, and resolve issues and questions related to user access reported to the CluePoints Helpdesk, focusing on delivering an effortless support experience for our customers.
- Gain basic knowledge and understanding of the CluePoints applications and their environments.
- Develop foundational knowledge and skills related to Access Management procedures and activities, including user access privileges in the different applications.


SKILLS

- Excellent written and oral communication. 
- Attention to detail is key.
- Possess excellent interpersonal skills to interact consistently and effectively with customers, technical staff, project team members. 
- Understanding and adhering to complex procedures
- Customer centric and a proactive mindset. Ability to adapt/respond to different types of characters and cultures. Commitment to deliver high-quality support to our clients. 
- Problem solving mindset and solution oriented. 
- Team collaboration is crucial in this position – team player attitude is key. Will collaborate closely with more senior members of the team.
- Ability to multi-task, prioritize, and manage time effectively.

EXPERIENCE

- Entry-level position
- Experience in a customer support role in a technology-driven environment is a plus.
- Experience in user management is a plus. 

Summary

CluePoints is an innovative, fast-growing company and the premier provider of Risk-Based Monitoring and Data Quality Oversight solutions to clinical research organizations. Our products enable both risk planning and operational risk monitoring and utilize advanced statistical algorithms to determine the quality of clinical trial data both during and following study execution.

CluePoints is seeking outstanding candidates with strong data analytics aptitude and a passion for delivery excellence, to help drive customer success and broad adoption of the CluePoints solution.

As Manager, Clinical Data Analyst, you will join CluePoints’ Operations team and report to the Vice President, Data Services. 

 

Purpose and Goals

• Play a key role in data analyst attraction, retention and motivation
• Assist in developing individualized growth plans for the team
• Work with extended Operations team to identify areas of strength and improvement
• Assist the VP of Data Services in directing the team on the overall vision and plans
• Focus on simplicity and develop the team’s critical thinking abilities
• Drive standardization and simplification throughout the analyst team
• Work with the HR group to deliver a people strategy that enables analysts to thrive in their role and to meet CluePoints’ values and objectives

Responsibilities

• Provide coaching and line management to data analysts as a direct line manager 
• Support team with workload management and general support
• Identify areas of growth for the team and communicate common areas to the VP of Data Services to develop plans for strengthening the team
• Develop an optimal team culture focusing on the goals of the organization while developing the individuals 
• Support the VP of Data Services in initiatives and strategy 
• Implement guidance and best practices in conjunction with the vision of the VP of Data Services
• Ensure the team is delivering successfully with high customer satisfaction level
• Drive innovative behaviours and encourage analysts to add customer value through continuous improvement
• Work with the team to assist individuals in setting goals 
• Provide feedback in a motivational way to further leverage what is working well and develop plans to address any challenges 
• Assist in recruitment of team including resume review and interviewing of candidates
• Ensure good communication and knowledge sharing across the Analyst team(s)
• A reasonable understanding of analyst day to day job 
• Assist in resourcing and staffing of analysts on projects both externally with customers and internally with initiatives
• Further develop skills needed within analyst positions such as customer communication and presentation, analytical development, programming skills and most importantly critical thinking 

Requirements

• 2 or more years of experience with a leadership role in Data Management or similar discipline 
• Drive innovative behaviour and encourage analysts to add customer value through continuous improvements
• 3+ years of experience in managing, coaching and team building
• Demonstrated ability to lead the team by positive influence and motivation 
• Experience working in a clinical research organization, with knowledge and understanding of the regulations and standards related to clinical trial conduct and clinical data management
• College degree, preferably in a scientific or technical discipline
• Some background in statistics and/or programming with respect to clinical data 
• Hybrid position with at least 2-3 days per week in the office with the team

Skills Needed 

• Ability to lead a team
  
• Experience in coaching, influencing and building strong working relationships 
• Ability to successfully resolve conflict / de-escalate issues and to coach team members on how to successfully de-escalate issues (internal and client)
• Ability to establish professional credibility quickly with colleagues and to gain the confidence and trust of others through honesty, integrity, and authenticity
• Open-minded and collaborative when looking for solutions
• Capable of effectively delegating and monitoring and adjusting workload as necessary
• Effective English communication skills, including verbal, written and presentation skills
• Experience working in a team environment under time and resource constraints
• A can-do attitude, flexible and adaptable to changing priorities in a fast-growing organization
• Ability to both set goals for the team and ensure successful completion
• Aptitude for data analytics and basic statistical concepts

What we offer 

• Flexibility is part of our DNA !
• If you choose to come to the office, you’ll discover a fun atmosphere with a kicker, PS4, arcade machine, nerf battles, and our newly added dartboard
• Many activities are organized during the year, such as soccer, team lunches, happy hours, LAN parties, and board games nights! We also have running groups, language lessons, and much more!
• At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.
• You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment.
• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!
• Last but not least, we offer competitive salary and benefits.

How to Apply

Please simply click the button on this page!

CluePoints is the premier provider of Risk-Based Quality Management (RBQM) and Data Quality Oversight solutions for Sponsors and CROs. Our products enable both risk planning and operational monitoring and utilize advanced statistical algorithms to determine the quality of clinical trial data both during and following study execution. CluePoints is seeking outstanding candidates with strong data analytics aptitude and a passion for delivery excellence, to help drive customer success and broad adoption of the CluePoints solution. 

We are looking for a new Central Monitor Consultant to join CluePoints! If you are looking for a challenging work experience within a dynamic, internationally focused, fast-growing, multi-disciplinary company, this following position is what you are looking for! 

What You Will Be Doing

• Provide Risk-Based Quality Management (RBQM) consultation and related operational support to customers as needed including but not limited to:

• Coaching study teams in performing Risk Assessment, identify the critical data and processes, the KRIs and QTLs.

• Coaching CluePoints’ data analysts in reviewing CluePoints Central Monitoring Platform outputs, performing an initial investigation of identified risks (e.g., atypical data patterns) to assess their scope and nature in preparation for review with client study teams.

• Summarize findings and contribute to the communication of results to clients (both written report and oral presentation) and their understanding of impact of findings to their data.

• Coaching Client’s Risk Coordinator in the Signal Management process, in defining appropriate follow-up actions and in ensuring robust documentation.

• Support study teams in adopting an approach to clinical trial monitoring which utilizes data and site level information to determine needs for performing on-site, remote and centralized monitoring activities and focuses resources on risks that have the most potential to impact patients’ safety and data quality.

• Ensure lessons learned during the course of each client engagement are documented and shared with the rest of the organization to facilitate cross-study and cross-organization learning.

• Participate in the continuous improvement and development of our product solutions and operational processes.

Skills Needed

• Working knowledge of clinical development process, including study phases and the principles of study design and study execution.

• Previous experience with and understanding of clinical trials and clinical data across multiple therapeutic areas (including experience reading and interpreting clinical protocols)

• Previous experience within clinical operations and understanding of key processes including monitoring, data management, (medical) data review and related processes.

• Aptitude for data analytics and critical thinking skills to determine the signs of risk.

• High degree of accuracy and attention to detail.

• Effective English verbal and written communication skills in relating to people both inside and outside the organization in a team environment.

• Works independently, ability to multi-task and provide expertise on multiple projects concurrently.

• Ability to thrive in a fast-moving environment, under time and resource constraints

Qualifications Needed

• Bachelor’s degree or above of equivalent experience in a scientific or business-related discipline required.

• Minimum 5+ years of experience in clinical research industry
  

• 1-2 years experience in RBQM/Central Monitoring

• Previous experience as clinical research associate is a plus

Reasons to work with Us

• Flexibility is part of our DNA

• If you choose to come to the office, you’ll discover a fun atmosphere with kicker, PS5, arcade machine, nerf battles, and our newly added dartboard

• Many activities are organized during the year, such as soccer, team lunches, happy hours, LAN parties, board games nights! We also have running groups, languages lessons, and much more!

• At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.

• You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment.

• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!

• Last but not least, we offer competitive salary and benefits, bonus potential, employee referral program.