The Solutions Expert role is an integral component of the CluePoints Commercial Organization. The role requires deep industry, domain and product expertise that support the presentation and communication of the CluePoints solutions to customers and prospects, communicating the value and addressing the needs of the customer/prospect along the way. This includes delivering solution demonstrations and using their own experience and expertise to appropriately assure the audience of the value delivered by the CluePoints capabilities. Participating in customer/prospect-facing presentations is only one component of the role. The Solution Expert can contribute in many ways to commercial success and needs to be an individual who is comfortable operating in a highly dynamic environment with shifting priorities.
RESPONSIBILITIES
- Supporting the sales process for CluePoints solutions to worldwide pharmaceutical and biotechnology companies and CROs
- Execute presentations and demos and act as a commercial product expert for all elements of the software product
- Innovate and produce supporting collateral to assist the commercial team
- Maintain the demo environment for all solutions, ensuring that there is an optimal version of the demo environment available at all times
- Participate in RFI / RFP activity as the commercial product expert
- Participate and demonstrate CluePoints in various trade shows and industry both as a delegate and podium-presenter
- Provide Sales Training in new features and product enhancements as they enter the lab and production environments
- Work closely with CluePoints’ product development team to give the ‘voice of customer’ feedback and ideas
- Provide support to CluePoints’ marketing team in planning seminars, webinars, conferences and developing all marketing materials such as abstracts, collateral, blog/website/PR content and case studies
- Participating and representing CluePoints in industry working groups
- Acting as a ‘Thought Leader’ for CluePoints in various operational and commercial areas
- Providing support to partner organisations in giving them familiarity with the product and assisting in the training of their sales teams
- Ability to travel to face-to-face meetings as required (estimated 10-15 %)
QUALIFICATIONS & EXPERIENCE
- Educated to degree-level
- Ideally having existing experience of utilizing the CluePoints Central Monitoring Platform
- Experience working in Clinical Trials, including the Monitoring and Data Management of Clinical Trials within the Pharmaceutical or CRO sectors
- Excellent presentation skills
- Technical skills that support the full utilization/configuration of the CluePoints solutions