CluePoints is a fast-growing company and the premier provider of Risk-Based Quality Management and Data Quality Oversight solutions to clinical research organizations.  Our products utilize advanced statistical and machine learning algorithms to assess the quality of clinical trial data both during and following study execution. At CluePoints, we are looking for people with fresh ideas to keep developing our algorithms and help us to sustain our growth.

Responsibilities

As a member of our Research team:

• You develop new machine learning models to enhance the CluePoints web platform and/or to develop new products.
• You identify promising ML techniques from scientific literature and assess their viability
• You leverage relevant open-source resources and keep yourself up-to-date to new developments in this area
• You produce robust and clean python code 
• You follow ML best practices to keep track of experiments and models
• You identify new fields of applications for machine learning and deep learning within CluePoints and contribute to increased adoption of machine learning within the healthcare industry
• You stay on the edge of relevant research and help CluePoints to continue increasing its scientific visibility by participating at scientific conferences and publishing in scientific journals

Main Qualifications

• Master or PhD in Computer sciences or quantitative fields (maths, physics, ...)
• Professional experience in machine learning / data science
• Efficient in Python 
• Good knowledge in at least one deep learning platform like TensorFlow or PyTorch
• Experience with code versioning tools such as Git

Preferred Qualifications:

• Experience with deep learning and natural language Processing 
• Experience in supporting deployments of machine learning models
• Experience with medical data
• Experience in GPU computing

Top reasons to work with us:

• Flexibility is part of our DNA and you’ll find at CluePoints you can work 100% from home or choose to come to the office any day (please note that this point only concerns employees located in our office in Belgium). 
• If you choose to come to the office, you’ll discover a fun atmosphere including a game room (e.g., withkicker, PS4, arcade machine, nerf battles, and our newly added dartboard). 
• Many activities are organized during the year, such as soccer, team lunches, happy hours, LAN parties, board games nights! We also have running groups, languages lessons, and much more! 
• You’ll be working within a squad organization offering you ownership on projects, and utilize high quality equipment like powerful laptops and screens. 
• At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.
• You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment. 
• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards! 
• Last but not least, we offer competitive salary and benefits, company car, bonus potential, employee referral program.
  

OVERVIEW

CluePoints provides best-in-class statistical and AI-driven software solutions to enable the Life Sciences industry to focus on what matters most. Our products enable both risk planning and operational risk monitoring, and utilize advanced statistical algorithms to determine the quality of clinical trial data both during and following study execution.   

SCOPE:

The Director, Business Development EU & APAC, CRO Accounts, will play a key role in driving growth and expanding our business with a focus on establishing engagements with designated CRO accounts. 

RESPONSIBILITIES:

• Developing, implementing and executing strategies to acquire and retain CRO accounts in Europe & Asia
• Building and maintaining relationships with prospective new CRO clients, understanding their needs and challenges, and creating tailored solutions with a clear value proposition to drive their business forward
• Create and maintain strategic account plans for designated CRO target accounts
• Coordinate and collaborating with product, sales, delivery and customer success teams to develop and deliver solutions to CRO clients
• Work with senior leadership to leverage relationships and connections to drive forward partnerships
• Meeting or exceeding booking and revenue targets for CRO accounts in Europe & Asia
• Staying up-to-date with industry trends and competitor activity to ensure our solutions remain competitive in the market
• Representing the company at industry events, conferences, and trade shows to promote our solutions and build relationships with potential clients
• Maintain contacts and activity in CRM software and execute clear plans for sales success

EXPERIENCE AND SKILLS REQUIRED:

• A proven track record of success in selling complex multi-year enterprise engagements for SaaS products in the life sciences/CRO industry with complex, multi-functional decision-making units
• College degree, preferably in Business, Life Sciences, or a related applicable field
• Strong strategic thinking and problem-solving skills
• Strong business acumen with a creative mindset to find lasting solutions to ongoing challenges
• Detail-oriented and persuasive
• Flexible and adaptable to changing priorities
• Excellent communication and negotiation skills
• A deep understanding of the drug development industry and the e-clinical market
• The ability to work independently and manage multiple projects simultaneously
• Ability to travel – estimated at up to 40-50% of time

If you're an ambitious and driven professional looking to take your career to the next level, this is the perfect opportunity to join a dynamic and fast-growing company in the exciting e-clinical space. Apply now and help us revolutionize the clinical research industry!

RESPONSIBILITIES

The Customer Success Director (CSD) will play a pivotal role in engaging current clients and ensuring that they fully utilize the value proposition of CluePoints. The CSD will collaborate closely with clients to ensure coherent lines of communication are established between CluePoints and the end user, allowing the organization to identify obstacles at the earliest possible point. You will also identify opportunities and leads for growth within accounts.

• This key position will support the established accounts from a commercial perspective and transition them from a ‘study by study’ to an Enterprise Account relationship.
• Reinforce & expand relationships within your accounts beyond the initial stakeholders to build strong client relationships based on trust, integrity, and a passion for delivery excellence, minimizing any risk to organizational change and loss of champions.
• Relentlessly manage retention and renewal strategies and regularly provide examples of value to your accounts.
• Persistently plan strategies to manage client’s Net Recurring Revenue (NRR) and Gross Revenue Retention (GRR) goals as internal growth objectives. NRR reflects the ability to retain and expand customers. NRR calculates total revenue (including expansion) minus revenue churn (contract expirations, cancelations, or downgrades) and should be greater than 100%. GRR reflects the ability to retain customers, calculating total revenue (excluding expansion) minus revenue churn (contract expirations, cancelations, or downgrades), and can only be 100% (of what they started with) or less.
• Provide input on and contribute expertise to ensure the highest quality for CluePoints deliverables ensuring said realization of value for customers.
• Work closely with clients to ensure they are educated on how to use CluePoints’ software effectively and efficiently.
• Develop expertise in all CluePoints’ solutions and all relevant features and functionality, including new products and capabilities as they are introduced to the community.
• Provide regular updates to Business Development colleagues regarding customers, including potential opportunities or threats to CluePoints platform adoption.
• Interact with the wider business, to have clear areas of ownership and transition with the sales, professional services, and product teams.

This will include:

• Providing active support to the Business Development team.
• Identifying leads for potential growth within accounts.
• Participating as a CluePoints expert in sales engagements.
• Supporting the development of RFP/RFI responses and related inquiries.
• Resolve client’s issues in a timely manner, ensuring high levels of customer success.
• Deliver best-practice consultation whenever possible.
• As part of the commercial team, translate customer requirements and needs into CluePoints solutions and effectively communicate needs to the Professional Services teams.
• Monitor your clients closely and communicate with your internal colleagues to ensure a smooth and successful client journey. 
• Work closely with the VP Customer Success to identify clients that need the most allocated resources to ensure retention and renewals remain high.
• Ensure customer satisfaction is high by monitoring touch points and obtaining feedback to identify early warning signs.

QUALIFICATIONS

• 5+ years of commercial experience.
• At least 18 months in customer success or 24 months plus in project management, business analytics or high-level technical support within wider pharmaceutical technology.
• The ability to implement technology with clients that results in a smooth transition and high levels of customer satisfaction. 
• A credible individual who will be confident interacting with high level executives but can also equally engage with non-executive contacts.
• A proactive individual who is continually identifying potential issues in a timely manner and communicating these with other (internal) teams.
• A commitment to personal development and high-performance for both themselves and their team.
• Someone who thrives in creating a gold standard in customer success and takes great satisfaction in achieving this.
• A highly motivated person who is client centric and focused.
• The ability to utilize a team and maximize their full potential with CluePoints and their customers.
• A well planned, structured, rigorous individual with a sharp eye for attention to detail.
• Excellent communication skills, both written and verbal, and the ability to engage with high level commercial individuals.
• An individual who has an aptitude for data analytics and basic statistical concepts.
• The ability to travel – estimated at up to 25% of time.
• College degree, preferably in a scientific or technical discipline.

SOFT SKILLS

• Communicates in a way that makes parties feel understood and validated
• Sophisticated
• Commercially astute person who can be flexible and adaptable to changing priorities
• Passionate about customer success
• Always striving for excellence
• Structured and highly disciplined individual who can work in a team environment under time and resource constraints
• Ability to build strong and trusting relationships
• Self-starter
• “Can-do” attitude
• Team player
• Takes accountability

RESPONSIBILITIES

The Customer Success Associate (CSA) will play a pivotal role in engaging current clients and ensuring that they fully utilize the value proposition of CluePoints. The CSA will leverage the collective adoption statistics from the CluePoints customer base to shape commercial insight and educate customers throughout their journey in the Customer Life Cycle. The CSA will implement strategies to nurture information sharing through the creation and coordination of outreach programs with a “one to many” mindset. You will also respond to customer inquiries by sharing helpful information or facilitating follow-up meetings with CluePoints SMEs, as needed. Through engagement with clients, the CSA will capture Voice of Customer (VOC), facilitating an efficient feedback loop back to the business.

• This key position will support Nurture Vertical clients, CluePoints’ single-study engagement accounts with limited near-term growth potential, focusing on their needs.
• Work closely with internal stakeholders to ensure clients receive appropriate communications and content to educate them on how to effectively and efficiently use CluePoints’ software.
• Work closely with internal stakeholders to plan strategies to manage client’s Net Recurring Revenue (NRR) and Gross Revenue Retention (GRR) goals as internal growth objectives. NRR reflects the ability to retain and expand customers. NRR calculates total revenue (including expansion) minus revenue churn (contract expirations, cancelations, or downgrades) and should be greater than 100%. GRR reflects the ability to retain customers, calculating total revenue (excluding expansion) minus revenue churn (contract expirations, cancelations, or downgrades), and can only be 100% (of what they started with) or less.
• Develop expertise in all CluePoints’ solutions and all relevant features and functionality, including new products and capabilities as they are introduced to the community.
• Monitor customer usage and engagement with the CluePoints platform to identify potential opportunities and risks.
• Provide regular updates to Business Development colleagues regarding customers, including potential opportunities or threats to CluePoints platform adoption.
• Provide input on and contribute expertise to ensure the highest quality for CluePoints deliverables ensuring realization of value for customers.
• Resolve client’s issues in a timely manner, ensuring high levels of customer success.
• Deliver best-practice consultation whenever possible.
• As part of the commercial team, translate customer requirements and needs into CluePoints solutions and effectively communicate needs to the Operations team.
• Monitor your clients closely and communicate with your internal colleagues to ensure a smooth and successful client journey. 
• Ensure customer satisfaction is high by monitoring survey feedback to identify early warning signs.

QUALIFICATIONS

• The ability to implement technology with clients that results in a smooth transition and high levels of customer satisfaction. 
• A credible individual who will be confident interacting with high level executives but can also equally engage with non-executive contacts.
• A proactive individual who is continually identifying potential issues in a timely manner and communicating these with operations teams.
• A commitment to personal development and high-performance for both themselves and their team.
• Someone who thrives in creating a gold standard in customer success and takes great satisfaction in achieving this.
• A highly motivated person who is client centric and focused.
• The ability to utilize a team and maximize their full potential with CluePoints and their customers.
• A well planned, structured, rigorous individual with a sharp eye for attention to detail.
• Excellent communication skills, both written and verbal, and the ability to engage with high level commercial individuals.
• An individual who has an aptitude for data analytics and basic statistical concepts.
• The ability to travel – estimated at up to 25% of time.
• College degree, preferably in a business or a scientific, or technical discipline. 

SOFT SKILLS

• Communicates in a way that makes parties feel understood and validated 
• Ability to build strong and trusting relationships
• Structured and highly disciplined individual who can work in a team environment under time and resource constraints
• Sophisticated
• Flexible and adaptable to changing priorities
• Passionate about customer success
• Always striving for excellence
• Self-starter
• “Can-do” attitude
• Team player
• Takes accountability

SCOPE:

The Platform Analyst will support clients to ensure their RBQM related business requirements are achieved during the implementation of the CluePoints Platform through gap analysis, process definition and recommended solutions. 

This Platform Analyst understands emerging technologies and can identify opportunities to automate and standardize business processes. They assist with educating the Product team on the client’s business requirements and assists with facilitating communication and alignment between functions and Product from the gathering of initial requirements to final implementation. This Analyst may also be responsible for the development of business and technical process documentation and training materials.

Maintaining excellent communication, attention to detail and establishing strong relationships are keys to success in your interactions with colleagues from within other CluePoints departments as well as externally with our clients.

RESPONSIBILITIES:

• Developing and maintaining documentation to support the Business Analyst Services which are provided both internally and externally
• Understanding and evaluating current business processes in the context of the integration of the CluePoints platform modules into the customer’s ecosystem (i.e., CTMS integration, SSO integration, Usage Dashboard, Connectors, Validation)
• Identifying, evaluating and developing recommendations and procedures that foster the successful integration of CluePoints platform modules
• Support the successful operational and technical integration of CluePoints platform modules into the customer’s ecosystem by:
  o providing leadership and consultation in planning and executing integration
  o supporting the collection of business requirements and definition of functional specifications
  o collaborating with the Operational Project Manager to ensure successful execution of tasks and objectives
• Develop and maintain implementation frameworks for all CluePoints modules
• Participate in the continuous improvement and development of our product solutions and operational processes by acting as a Subject Matter Expert
• Support Business Development in pre-sales activities
• Support Customer Success in platform integration by defining applicable process implementation strategies as well as identification of areas of risk or limitations for a successful CluePoints implementation
• Acquiring a deep understanding of existing systems/platforms
• Capturing business needs and supporting the research of potential new solutions to business needs
• Presenting ideas and observations in meetings
• Collaborating with end users and stakeholders across Product and Business functions
• Contributing a steady stream of creative, out-of-the-box thinking in support of innovation and problem solving

REQUIREMENTS:

• Bachelor's Degree or equivalent, in Information System, Computer Science, Business, or other related fields.
• 5+ years of relevant work experience working in SaaS environment with a background in consulting.
• Experience with project leadership in a clinical development environment
• A customer-mindset including excellent empathy skills in order to better understand your audience
• Above average understanding of the requirements of working in a regulated environment (i.e., ICH, FDA, EMA, MHRA)
• Effective English verbal and written communication skills including the ability to relay information both internally and externally
• Ability to ask the right questions to surface essential information
• Good understanding of software implementation, software validation and RBQM methodologies
• Advanced analytical skills including the ability to document analysis of current and future states
• Ability to create documentation that is levelled for both business and technical users
• Ability to establish and maintain effective working relationships with coworkers, managers and clients
• Works independently with an ability to multi-task and provide expertise on multiple projects concurrently
• Ability to thrive in a fast-moving environment, under time and resource constraints
• Comfortable working globally across multiple time zones
  

We are seeking a detail-oriented administrative professional to assist our rapidly growing Operations Team.  Our team provides Professional Services to our Pharmaceutical, Biotechnology and CRO customer base.  The Operations Administrative Assistant will provide administrative functions, including completing tasks like taking meeting minutes and coordinating calendars and scheduling meetings.  In the fast-paced environment of our SaaS company, the successful candidate will play a role in ensuring the smooth coordination of administrative tasks as requested and assigned by the Manager of Operations Administration.  Assignments may be externally facing projects for our customers or internal assignments supporting the various Operations sub-teams. We are seeking an individual who thrives in a collaborative environment, possesses excellent prioritization and organizational skills, and has a knack for multitasking. We would welcome a motivated individual who desires to grow in these skills if there is a mutual willingness to work towards our company and departmental goals.

Responsibilities:

• Support efforts associated with the successful execution of all tasks as directed by the owner of the activity (i.e., the requestor, owner, project manager, etc.) and as agreed by the Manager of Operations Administration; this might be internal initiatives or external tasks.  
• Edit and format documents and presentation for both internal and external distribution according to our high-quality standards.
• Record and distribute meeting minutes, action items, and follow-up tasks understanding that the most important part of minutes is the documentation of decisions and actions.  Follow-up tasks from the meeting may be assigned by the requestor as needed.
• Support in entering forms and managing templates in the Document Management System.
• Maintain organized records, files, and documentation to facilitate easy retrieval of information.
• Assist in handling communication when requested, externally and internally, maintaining a high standard of professionalism and courtesy.
• Manage user and study access forms as needed and requested, making sure to ask and have the right information included. 
• Schedule and coordinate calendars for meetings as requested and according to the communicated guidelines from the requestor, making sure to ask and have the right information included (e.g., agenda, purpose, necessary and optional participants). 
• Pull reports and update reports for internal and external purposes 
• Update process documents as requested with the guidance of the Project Management Team and Leadership. 
• Organize materials in the Operations Team’s information-sharing portals (e.g., Confluence) as requested.
• Accept ad-hoc requests with a willingness to work with managers and requestors to prioritize efficiently and effectively. 
• Approach all tasks with a mindset of understanding the purpose and objectives.
• Ensure proper and thorough updates are provided to the task requestor and the Manager of Operations Administration.

Qualifications:

• Proven experience as an Administrative Assistant or in a similar role, preferably in a professional service setting within a SaaS company
• Experience working in a clinical research field, with knowledge and understanding of the regulations and standards related to clinical trial conduct and clinical data management is preferred
• Efficient Time Management: Exhibits superior time management and prioritization abilities
• Attention to Detail: High focus on detail, especially in documentation and task management
• Possesses excellent verbal, written, and presentation skills in English levels
• Experience working in a team environment under time and resource constraints
• A team-oriented person with a “can do” attitude and solution-oriented mindset
• Eager to understand the broader context of tasks for quality improvement and correct execution, as well as willingness to ask questions if unsure
• Able to adapt and react to changing priorities in a fast-paced work environment; maintaining a calm demeanor under pressure with a focus on professional and respectful interaction at all organizational levels

Requirements:

• College degree, preferably in a business, scientific or technical discipline
• Proficient in Microsoft Office Suite, Asana, Confluence and other relevant tools
• Technical aptitude desired 
• Open-minded and accepting of constructive feedback, collaborative 
• Recognize, exemplify, and adhere to the company values which center around care, respect, innovation, simplicity, and passion.
• Ability to handle confidential information with discretion if required/requested

We are seeking a detail-oriented administrative professional to assist our rapidly growing Operations Team.  Our team provides Professional Services to our Pharmaceutical, Biotechnology and CRO customer base.  The Operations Administrative Assistant will provide administrative functions, including completing tasks like taking meeting minutes and coordinating calendars and scheduling meetings.  In the fast-paced environment of our SaaS company, the successful candidate will play a role in ensuring the smooth coordination of administrative tasks as requested and assigned by the Manager of Operations Administration.  Assignments may be externally facing projects for our customers or internal assignments supporting the various Operations sub-teams. We are seeking an individual who thrives in a collaborative environment, possesses excellent prioritization and organizational skills, and has a knack for multitasking. We would welcome a motivated individual who desires to grow in these skills if there is a mutual willingness to work towards our company and departmental goals.

Responsibilities:

• Support efforts associated with the successful execution of all tasks as directed by the owner of the activity (i.e., the requestor, owner, project manager, etc.) and as agreed by the Manager of Operations Administration; this might be internal initiatives or external tasks.  
• Edit and format documents and presentation for both internal and external distribution according to our high-quality standards.
• Record and distribute meeting minutes, action items, and follow-up tasks understanding that the most important part of minutes is the documentation of decisions and actions.  Follow-up tasks from the meeting may be assigned by the requestor as needed.
• Support in entering forms and managing templates in the Document Management System.
• Maintain organized records, files, and documentation to facilitate easy retrieval of information.
• Assist in handling communication when requested, externally and internally, maintaining a high standard of professionalism and courtesy.
• Manage user and study access forms as needed and requested, making sure to ask and have the right information included. 
• Schedule and coordinate calendars for meetings as requested and according to the communicated guidelines from the requestor, making sure to ask and have the right information included (e.g., agenda, purpose, necessary and optional participants). 
• Pull reports and update reports for internal and external purposes 
• Update process documents as requested with the guidance of the Project Management Team and Leadership. 
• Organize materials in the Operations Team’s information-sharing portals (e.g., Confluence) as requested.
• Accept ad-hoc requests with a willingness to work with managers and requestors to prioritize efficiently and effectively. 
• Approach all tasks with a mindset of understanding the purpose and objectives.
• Ensure proper and thorough updates are provided to the task requestor and the Manager of Operations Administration. 

Qualifications:

• Proven experience as an Administrative Assistant or in a similar role, preferably in a professional service setting within a SaaS company
• Experience working in a clinical research field, with knowledge and understanding of the regulations and standards related to clinical trial conduct and clinical data management is preferred
• Efficient Time Management: Exhibits superior time management and prioritization abilities
• Attention to Detail: High focus on detail, especially in documentation and task management
• Possesses excellent verbal, written, and presentation skills in English levels
• Experience working in a team environment under time and resource constraints
• A team-oriented person with a “can do” attitude and solution-oriented mindset
• Eager to understand the broader context of tasks for quality improvement and correct execution, as well as willingness to ask questions if unsure
• Able to adapt and react to changing priorities in a fast-paced work environment; maintaining a calm demeanor under pressure with a focus on professional and respectful interaction at all organizational levels 

Requirements:

• Bachelor degree, preferably in a business, scientific or technical discipline
• Proficient in Microsoft Office Suite, Asana, Confluence and other relevant tools
• Technical aptitude desired 
• Open-minded and accepting of constructive feedback, collaborative 
• Recognize, exemplify, and adhere to the company values which center around care, respect, innovation, simplicity, and passion.
• Ability to handle confidential information with discretion if required/requested

Reasons to work with us

• Flexibility is part of our DNA!
• Hybrid with 2-3 days in office per week 
  
• Many activities are organized during the year, such as soccer, team lunches, happy hours, , LAN parties, board games nights! We also have running groups, languages lessons, and much more!
• At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.
• You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment.
• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!
• Last but not least, we offer competitive salary and benefits, bonus potential, employee referral program.

CluePoints is a fast-growing company and the premier provider of Risk-Based Monitoring and Data Quality Oversight solutions to Bio-Pharmaceutical and Medical Device organizations. Our products utilize advanced statistical and machine learning algorithms to assess the quality of clinical trial data both during and following study execution. At CluePoints, we are looking for people with fresh ideas to keep developing our algorithms and help us to sustain our growth.

As a member the CluePoints Research team at our Belgian offices, you will be responsible for delivering new and/or improved  statistical methods and extending the capabilities of a system for central statistical monitoring of clinical trials.

RESPONSIBILITIES

• Extend the capabilities of a system for central statistical monitoring of clinical trials by developing new statistical analyses and new functionalities. 
• Explore a range of data analysis / statistical modeling / machine-learning techniques and evaluate (via simulations and application to real-life datasets) their suitability, properties, implementation, ease of use, etc. 
• Work in close collaboration with a team of statisticians and data mining experts. 
• Interact with regulatory agencies (e.g., US Food and Drug Administration). 
• Stay on the edge of relevant research and help CluePoints increase its scientific visibility by attending relevant conferences and publishing in scientific journals.
• Work closely with stakeholders and CluePoints business counterparts to build innovative solutions.
• Provide guidance and supervision to junior/medior Research Scientists to help develop their technical expertise and ensure delivery of optimal solutions.

SKILLS AND QUALIFICATION NEEDED 

• PhD in statistics or biostatistics 
• 2+ (medior), 5+ (senior) years of hands-on work experience in statistics
• Experience in managing Statistical projects
• Strong programming skills in R are essential.
• Fluency in English is required
• Willingness to travel and knowledge of diverse cultures are assets
• Publications in scientific journals are assets
• Post-doc years of research in the health sector are a plus

REASONS TO WORK WITH US

• Flexibility is part of our DNA and you’ll find at CluePoints you can work 100% from home or chose to come to the office any day 
• If you choose to come to the office, you’ll discover a fun atmosphere with kicker, PS4, arcade machine, nerf battles, and our newly added dartboard. 
• If you feel like a change of scenery, we have recently added the option to work at co-working spaces throughout Belgium. 
• Many activities are organized during the year, such as soccer, team lunches, happy hours, , LAN parties, board games nights! We also have running groups, languages lessons, and much more! 
• You’ll be working within a squad organization offering you ownership on projects, and utilize high quality equipment like powerful laptops with 64Gb of RAM, an i9, and a 2K screens. 
• At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.
• You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment. 
• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”! 
• Last but not least, we offer competitive salary and benefits, company car, bonus potential, employee referral program.
  

Commercial Operations Associate

Department : Sales Operations

Role & Responsibilities :

Supporting the Commercial Operations Organization through, but not limited to, the following tasks:

• Support the Commercial Operations group via the development of costs, schedule, and technical elements in the development of proposals based on clinical protocols and in accordance with request for proposal (RFP) specifications
• Drafting of contractual document such as Statements of Work for awarded projects and Change Order / Amendments for ongoing projects
• CRM maintenance and management (Salesforce & ChurnZero)
• Responsible for routine data exports and distribution of reoccurring reports in support of both Commercial Operations and Sales Enablement
• Liaise with Finance on pricing/billing inquiries as needed

Requirements :

• Strong multi-tasking, establishing priorities and organizational skills
• Experience working with SalesForce is highly sought
• Bachelor’s Degree, entry level
  
• Interpersonal, communication, and presentation skills
• Ambition, self-motivation, and a high level of energy
• Ability to Network
• Time management and organizational skills
• Analytical thinking ability
• Creative problem-solving ability
• Written and verbal communication skills
• Attention to detail
• Experience with CRM solutions preferred
• Capacity to come in our King Of Prussia offices once or twice a week

The Solutions Expert role is an integral component of the CluePoints Commercial Organization. The role requires deep industry, domain and product expertise that support the presentation and communication of the CluePoints solutions to customers and prospects, communicating the value and addressing the needs of the customer/prospect along the way. This includes delivering solution demonstrations and using their own experience and expertise to appropriately assure the audience of the value delivered by the CluePoints capabilities. Participating in customer/prospect-facing presentations is only one component of the role. The Solution Expert can contribute in many ways to commercial success and needs to be an individual who is comfortable operating in a highly dynamic environment with shifting priorities.

RESPONSIBILITIES

• Supporting the sales process for CluePoints solutions to worldwide pharmaceutical and biotechnology companies and CROs 
• Execute presentations and demos and act as a commercial product expert for all elements of the software product
• Innovate and produce supporting collateral to assist the commercial team
• Maintain the demo environment for all solutions, ensuring that there is an optimal version of the demo environment available at all times
• Participate in RFI / RFP activity as the commercial product expert
• Participate and demonstrate CluePoints in various trade shows and industry both as a delegate and podium-presenter 
• Provide Sales Training in new features and product enhancements as they enter the lab and production environments
• Work closely with CluePoints’ product development team to give the ‘voice of customer’ feedback and ideas
• Provide support to CluePoints’ marketing team in planning seminars, webinars, conferences and developing all marketing materials such as abstracts, collateral, blog/website/PR content and case studies
• Participating and representing CluePoints in industry working groups
• Acting as a ‘Thought Leader’ for CluePoints in various operational and commercial areas
• Providing support to partner organisations in giving them familiarity with the product and assisting in the training of their sales teams
• Ability to travel to face-to-face meetings as required (estimated 10-15 %)

QUALIFICATIONS & EXPERIENCE

• Educated to degree-level
• Ideally having existing experience of utilizing the CluePoints Central Monitoring Platform
• Experience working in Clinical Trials, including the Monitoring and Data Management of Clinical Trials within the Pharmaceutical or CRO sectors
• Excellent presentation skills
• Technical skills that support the full utilization/configuration of the CluePoints solutions

***Please apply if you are located in Poland***

We are a disruptive, leading, and innovative SaaS company developing software and services that revolutionize how clinical trials are managed and new drugs are brought to market. Established in 2012, we have taken the Pharmaceutical industry by storm and are looking for exceptional individuals to help us ride the wave of growth we are seeing. As part of our continuous growth, new product introduction and market expansion, we're seeking additional Back-End Engineer's to join our dynamic team.

In this role, you will collaborate with skilled engineers, Squad leads, and our lead application architect to find elegant and manageable solutions to new and complex product needs. As a member of the Engineering team, you will join a friendly and talented group of Backend Software Engineer, within a dynamic scale-up company facing great engineering challenges.

Successful candidate will be able to:

• Build robust and scalable software using Python
• Refactor and perform code review
• Solve complex performance problems and architectural challenges
• Mentor junior team members
• Work with the product and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution
• Increase test coverage via unit tests and integration tests
• Analyze challenging problems and successfully deliver results

What you bring to the table:

• Experience (5+ years) interfacing with databases (SQL and/or NoSQL), with web-frameworks (Pyramid or equivalent), following best practices (testing, design patterns, etc)
• A strong background in OOP in at least one of the following languages: Python, Java, C# or C++
• Your passion and curiosity about new technologies (languages, frameworks, etc) and your understanding of API structures and REST architecture
• Master’s degree (or equivalent) in Computer Science/Engineering
• Willingness to become a Squad Leader
  

Nice to have:

• Your experience with container orchestration and/or microservice architecture
• Your experience in implementing SAAS/Cloud based solutions would be a big plus, as well as experience in software networking (ZeroMQ, RabbitMQ, Websockets) and continuous integration is a plus
• Good in at least one of the following: Street Fighter, FIFA, Kicker (foosball) or Darts
• A constant desire to improve, to learn more and take things to the next level!

Oh, and by the way, we don’t need a cover letter!

Top Reasons to Work with Us

• Flexibility is part of our DNA and you’ll find at CluePoints you can work 100% from home or chose to come to the office any day
• If you choose to come to the office, you’ll discover a fun atmosphere with kicker, PS4, arcade machine, nerf battles, and our newly added dartboard
• If you feel like a change of scenery, we have recently added the option to work at co-working spaces throughout Belgium.
• Many activities are organized during the year, such as soccer, team lunches, happy hours, , LAN parties, board games nights! We also have running groups, languages lessons, and much more!
• You’ll be working within a squad organization offering you ownership on projects, and utilize high quality equipment like powerful laptops with 64Gb of RAM, an i9, and a 2K screens
• At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.
• You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment.
• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!
• Last but not least, we offer competitive salary and benefits, company car, bonus potential, employee referral program.

Our Stack:

• Python
• Angular
• Pyramid/Flask
• MySQL, MongoDB, Redis
• RabbitMQ, Celery
• Docker
• Gitlab
• Kubernetes, Helm, Terraform
• Azure
  

CluePoints is a disruptive SaaS company developing software and services that revolutionize how clinical trials are managed and new drugs are brought to market. Established in 2012, we have taken the Pharmaceutical industry by storm and are looking for exceptional individuals to join our dynamic team and help us ride the wave of growth we are seeing.

As part of our continuous growth, new product introduction and market expansion we are looking for an Application Security Engineer to reinforce the CluePoints Security Team. The Application Security Engineer, will report directly to the Information Security Officer and will work closely with the Product and Engineering teams to help them secure CluePoints’ products.

Tasks & Responsibilities:

• Perform security validation of application design.

• Perform Threat modeling.

• Participate in leading the security champions program.

• Coach and help security champions in their daily activities.

• Perform code review when needed.

• Help improving the DevSecOps strategy.

• Analyze, prioritize and coordinate the fix of vulnerabilities revealed by the different scanning tools.

• Coordinate penetration testing activities related to the CluePoints’ products.

• Be the Single Point Of Contact (SPOC) for the Engineering and Product teams for all application security questions.

Requirements:

• 5+ years of experience working in the security field or on projects where security was top priority.

• Software engineer experience

• BA or MS in relevant field.

• Fluency in English.

• Able to coordinate with and explain security concepts to stakeholders from different backgrounds/departments.

• Proficiency in at least one high-level language (e.g. Python, Javascript, etc.).

• Understand of application development processes.

• Knowledge of application security concepts such as threat modeling, secure coding practices, infrastructure security principles, architecture, and network layers.

• Experience in vulnerability management.

• Knowledge of OWASP and MITRE ATT&CK frameworks.

• Good knowledge and preferably experience in a broad range of security technologies including WAF, SAST, DAST, SCA and penetration testing tools.

• Familiar with SOC 2, ISO27001, NIST CSF or PCI-DSS

• Up-to-date knowledge of cybersecurity threats, current best practices, threat modeling and risk mitigation techniques.

• Strong leadership abilities

Why Join Us?

• Flexibility is part of our DNA and you’ll find at CluePoints you can work 100% from home or chose to come to the office any day

• If you choose to come to the office, you’ll discover a fun atmosphere with kicker, PS5, arcade machine, nerf battles, dartboard and our newly added ping-pong table.

• If you feel like a change of scenery, we have recently added the option to work at co-working spaces throughout Belgium.

• Many activities are organized during the year, such as soccer, team lunches, happy hours, LAN parties, hiking, board games nights! We also have running groups, languages lessons, and much more!

• At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.

• You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment.

• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!

• Last but not least, we offer competitive salary and benefits, company car, bonus potential, employee referral program.

RESPONSIBILITIES

• Support Product Manager for discovery by reviewing, spotting gray areas, and requesting or adding details where needed,
• Collaborate with Product Managers to gather and review detailed Business and User Requirements,
• Translate Requirements into comprehensive Functional Specifications,
• Collaborate with the Product Owner to prioritize development and allow planning of development iterations,
• Collaborate with Product Owner and technical team to ensure alignment of technical solutions with Functional Specifications,
• Review Test Cases ensuring coverage of Functional Specifications according to expectations,
• Ensure traceability between Requirements and Functional Specifications, between Functional Specifications and Stories and between Functional Specifications and Test Cases,
• Participate in the continuous improvement of CluePoints’ internal processes and guidelines regarding Requirements, Functional Specifications and Test Cases documentation,
• Participate both in the design of new products and design and documentation update of live products.

QUALIFICATIONS

• Master degree (Business or IT) or equivalent through experience in a related function,
• Experience (3+ years) as functional and/or business analyst working on software projects,
• Preferred experience with SaaS in a B2B heavily regulated environment (telco, banking, pharma),
• Good appreciation for the SDLC and different development methodologies (Agile/Scrum, waterfall, etc.),
• General technology affinity. Able to discuss with technology in a constructive way with technical and non-technical teams,
• Excellent communication skills in English (both written & spoken),
• Ability to be flexible and work autonomously in a fast moving and ever changing environment,
• Ability to think 'Out of the box' keeping UX and the Customer mind at all times,
• Pro-active attitude, Open-minded, team player with strong attention to detail.

Summary

CluePoints is an innovative, fast-growing company and the premier provider of Risk-Based Monitoring and Data Quality Oversight solutions to clinical research organizations. Our products enable both risk planning and operational risk monitoring and utilize advanced statistical algorithms to determine the quality of clinical trial data both during and following study execution.

CluePoints is seeking outstanding candidates with strong data analytics aptitude and a passion for delivery excellence, to help drive customer success and broad adoption of the CluePoints solution.

As Manager, Clinical Data Analyst, you will join CluePoints’ Operations team and report to the Vice President, Data Services. 

 

Purpose and Goals

• Play a key role in data analyst attraction, retention and motivation
• Assist in developing individualized growth plans for the team
• Work with extended Operations team to identify areas of strength and improvement
• Assist the VP of Data Services in directing the team on the overall vision and plans
• Focus on simplicity and develop the team’s critical thinking abilities
• Drive standardization and simplification throughout the analyst team
• Work with the HR group to deliver a people strategy that enables analysts to thrive in their role and to meet CluePoints’ values and objectives

Responsibilities

• Provide coaching and line management to data analysts as a direct line manager 
• Support team with workload management and general support
• Identify areas of growth for the team and communicate common areas to the VP of Data Services to develop plans for strengthening the team
• Develop an optimal team culture focusing on the goals of the organization while developing the individuals 
• Support the VP of Data Services in initiatives and strategy 
• Implement guidance and best practices in conjunction with the vision of the VP of Data Services
• Ensure the team is delivering successfully with high customer satisfaction level
• Drive innovative behaviours and encourage analysts to add customer value through continuous improvement
• Work with the team to assist individuals in setting goals 
• Provide feedback in a motivational way to further leverage what is working well and develop plans to address any challenges 
• Assist in recruitment of team including resume review and interviewing of candidates
• Ensure good communication and knowledge sharing across the Analyst team(s)
• A reasonable understanding of analyst day to day job 
• Assist in resourcing and staffing of analysts on projects both externally with customers and internally with initiatives
• Further develop skills needed within analyst positions such as customer communication and presentation, analytical development, programming skills and most importantly critical thinking 

Requirements

• 2 or more years of experience with a leadership role in Data Management or similar discipline 
• Drive innovative behaviour and encourage analysts to add customer value through continuous improvements
• 3+ years of experience in managing, coaching and team building
• Demonstrated ability to lead the team by positive influence and motivation 
• Experience working in a clinical research organization, with knowledge and understanding of the regulations and standards related to clinical trial conduct and clinical data management
• College degree, preferably in a scientific or technical discipline
• Some background in statistics and/or programming with respect to clinical data 
• Hybrid position with at least 2-3 days per week in the office with the team

Skills Needed 

• Ability to lead a team
  
• Experience in coaching, influencing and building strong working relationships 
• Ability to successfully resolve conflict / de-escalate issues and to coach team members on how to successfully de-escalate issues (internal and client)
• Ability to establish professional credibility quickly with colleagues and to gain the confidence and trust of others through honesty, integrity, and authenticity
• Open-minded and collaborative when looking for solutions
• Capable of effectively delegating and monitoring and adjusting workload as necessary
• Effective English communication skills, including verbal, written and presentation skills
• Experience working in a team environment under time and resource constraints
• A can-do attitude, flexible and adaptable to changing priorities in a fast-growing organization
• Ability to both set goals for the team and ensure successful completion
• Aptitude for data analytics and basic statistical concepts

What we offer 

• Flexibility is part of our DNA !
• If you choose to come to the office, you’ll discover a fun atmosphere with a kicker, PS4, arcade machine, nerf battles, and our newly added dartboard
• If you feel like a change of scenery, we have recently added the option to work at co-working spaces throughout Belgium.
• Many activities are organized during the year, such as soccer, team lunches, happy hours, LAN parties, and board games nights! We also have running groups, language lessons, and much more!
• At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.
• You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment.
• You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!
• Last but not least, we offer competitive salary and benefits.

How to Apply

Please simply click the button on this page!

***Please apply if you are located in Poland***

CluePoints is an international, innovative, fast-growing (SaaS) company delivering business intelligence for clinical trials and are the premier provider of Risk-Based Quality Management (RBQM) and Data Quality Oversight solutions for Sponsors and CROs, our software products enable both risk planning and operational monitoring and utilise advanced statistical algorithms to determine the quality of clinical trial data both during and following study execution.  

We are looking for a new Front-End Software Engineer to join CluePoints! If you are looking for a challenging work experience within a dynamic, internationally focused, fast-growing, multi-disciplinary company, this following position is what you are looking for! 

What You Will Be Doing:

• Development in Javascript/Typescript/ HTML5/ CSS3/ Angular

• Deliver new application modules and improve the current ones

• Refactor and perform code review

• Work with our product team to improve application UI/UX and implement requirements

• Work together with back-end developers to identify the specifications

• Collaborate with the team improving our Front-end technology stack
  
  

Skills Needed:

• A programming background with 6 years + professional experience using Javascript/ HTML5/ CSS3

• Experience with a major front-end framework (Angular, ReactJS, Vue.js or similar)

• Passionate about web development and keeping up to date with the latest trends

• Be able to write clean, structured and maintainable code

• Be able to write cross-browser compatible code

• Understand API structures, REST concepts as well as JSON data structures.

• Experience with Git or other version control system

• Knowledge of Linux basics

• Experience working in an agile development environment

• Creativity and out-of-the-box thinking

• Capable of giving and accepting constructive feedback

• Experience with D3.js and data visualizations is a plus

• Experience with Node.js or Python is a plus

• Good in at least one of the following: Street Fighter, Rocket league, FIFA, Kicker (foosball) or Darts
  
  

Qualifications Needed:​

• Be fluent in English

• Master’s degree (or equivalent) in Computer Science/Engineering

• Good communication, teamwork and problem-solving skills.

Top Reasons to work with Us:

Flexibility is part of our DNA and you’ll find at CluePoints you can work 100% from home or chose to come to the office (in Belgium) every 6 to 8 weeks.
When you come to the office, you’ll discover a fun atmosphere with kicker, PS4, arcade machine, nerf battles, and our newly added dartboard.

Many activities are organized during the year, such as soccer, team lunches, happy hours, LAN parties, board games nights! We also have running groups, languages lessons, and much more!

You’ll be working within a squad organization offering you ownership on projects, and utilize high quality equipment like powerful laptops with 64Gb of RAM, an i9, and a 2K screens.

At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.

You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment.

You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!

Last but not least, we offer competitive salary and benefits, bonus potential, employee referral program.